IT 1st Line Support Advisor

Help us build the digital foundations that support homes, communities, and futures.

Morfa Gele, Abergele, with remote working
Salary:
From £25,611 to £26,468
Full-Time | 37 hours per week | Permanent

At Cartrefi Conwy, we’re proud to be more than just a housing provider. Our purpose is to offer affordable, safe, and secure homes while creating opportunities for our tenants to thrive. That starts with making sure our colleagues have the technology they need to deliver excellent services.

Guided by our three commitments – we do the right thing, we lead by example and, we are stronger together – we will ensure that every decision we make puts customers and communities first.

As our ICT 1st Line Support Advisor
, you’ll play a key role in helping us achieve this. By providing responsive, high-quality technical support. You’ll ensure our teams are equipped to do their best work, ultimately helping us build communities to be proud of.

• Acting as the first point of contact for ICT helpdesk support to approximately 280 employees across multiple sites.
• Communicating clearly and empathetically with colleagues and clients.
• Taking ownership of incidents and escalating when needed.
• Diagnosing and resolving issues with applications, operating systems, laptops, desktops, and telephony hardware.
• Supporting core systems such as Microsoft Office, Thin Client Services, and third-party software, while also building and maintaining hardware including laptops, thin clients, and mobile devices.
• Supporting ICT projects and staying up to date with new developments.

Your work will directly support our purpose by ensuring our colleagues have the digital tools to help others find a place to call home.

• Excellent communication and problem-solving skills.
• Technical confidence with a customer-first focus.
• A commitment for doing the right thing, leading by example and working collaboratively.
• Strong knowledge of Microsoft applications and operating systems.
• Experience with Active Directory and user account management.
• Familiarity with hardware support (mobile, laptop, desktop).

• Be part of a values-led organisation that puts people first.
• Flexible working between home and office.
• Supportive team environment with opportunities to grow.
• Make a real impact by helping colleagues deliver services that matter.

If you’re passionate about helping people and solving problems, we’d love to hear from you.

Apply here and help us build the digital foundations that support homes, communities, and futures.

“We are an equal opportunities employer and welcome applications from all backgrounds. If you require any adjustments during the recruitment process, please let us know.”