Application Support Engineer; SQL

Position: Application Support Engineer (SQL  30K
Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 26-30K + Bonus + On Call

*** Applicants will need to demonstrate proven hands-on skills with SQL **
* Rotational shifts:

Morning: 6am to 2:30pm (working from home these weeks)
Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week)
Late: 2:30pm to 10pm (working from home these weeks)
On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team)
Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function.

This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!).

Key Responsibilities:

Take the reins across Application Support
Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed
Liaising with a multidisciplinary function of Dev Ops, Infrastructure and other teams to keep things running smoothly
Creation/management of user accounts within the core application and support portal
Maintaining/monitoring remote client servers to ensure stability
Knowledge-sharing and working with others to resolve/prevent issues
Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes
Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc.

What they're looking for you to bring to the table:

Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios
Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems
Active Directory / Entra  ( Azure AD ) skills
Ability to support users/customers remotely
Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc.

If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up.

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy