Director, People Operations & Systems

🚀 Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re‑defining e‑commerce by blending community, shopping, and entertainment into a community just for you. As a remote co‑located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we’re building the future of online marketplaces –together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward‑thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

We are seeking a Director, People Operations & Systems to build and lead Whatnot’s global people operations infrastructure as we scale from 1,000 to 1,500+ employees in 2026 and expand into new international markets. This role owns the full People Operations function — onboarding and offboarding, employee lifecycle administration, HRIS and people systems strategy, compliance and documentation, and the shared services model that enables the entire People organization to operate with excellence at scale.

You’ll need to be both a systems architect (designing scalable processes, selecting and implementing technology, building analytics capabilities) and an operational executor (ensuring flawless delivery of core people services, managing compliance risk, solving urgent employee issues).

• You'll report directly to our Chief People Officer, and work in tight partnership with our Head of Total Rewards, People Business Partners, Finance, Legal, and IT to build the operational backbone of our People function — ensuring every employee has a seamless experience from offer through exit, that people data drives business decisions, and that our systems enable growth.

• Own end-to-end employee lifecycle operations globally, including onboarding, changes (transfers, promotions, leaves), offboarding, documentation management, background checks, I‑9/work authorization, and compliance administration.

• Build and scale the People Help Desk as the front door for all employee questions and requests — ensuring fast response times, proactive issue resolution, knowledge base development, and continuous improvement of self‑service capabilities.

• Lead People systems strategy and implementation, including Workday, Complete, equity platforms, and integration across Finance, IT, and productivity tools.

• Partner with People Business Partners and Total Rewards to deliver People analytics and insights — quarterly business reviews, attrition analysis, organizational design modeling, headcount planning, and ad hoc strategic analysis.

• Design and implement scalable people operations processes — documentation, workflows, approval chains, compliance checkpoints — that maintain quality and employee experience while enabling rapid growth and international expansion.

• Manage global compliance and reporting in partnership with Legal.

• Build and lead the shared services model for the People team defining scope, staffing, SLAs, and ways of working that allow People Business Partners and Centers of Excellence to focus on strategic work rather than transactional execution.

• Drive people systems optimization across vendor management, change management for system implementations, integration planning, security and access management, and continuous enhancement of system capabilities.

• Build, hire, and develop a high‑performing People Operations team setting vision, developing talent, and fostering operational excellence.

• Lead special projects including international expansion (new country setup, entity formation, systems configuration), and transformation initiatives (shared services launch, new HRIS implementations).

We offer flexibility to work from home or from one of our global…