Online PDD Coordinator

Overview

Location:

[IB Global Centre, The Hague (AEM) — hybrid]

Contract:

[Fixed-term (6 months)]
· Fulltime
· Hay grade: [HG 12]

Salary range: [€44K –€55K] including holiday allowance

The International Baccalaureate (IB) is committed to supporting the ongoing development of a worldwide professional learning community comprised of internationally minded teachers, school leaders and administrators. Professional learning plays a key role in the organization’s mission. The Professional Learning department offer a comprehensive range of events and products, designed to help teachers and schools to better understand and deliver the IB programmes, create and exchange valuable ideas on international education within a strong IB community, and to identify best practices for the ways we educate students.

The Online PD Delivery team is part of the Professional Development Delivery department. In 2021 the Online PD team delivered more than 2,000 online workshops to over 21,000 participants around the world. This represents significant growth, which is now being built on further with the development of alternative forms of Online PD. Members of the Online PD delivery team are based in both the AEM Global Centre in The Hague and the Americas Global Centre in Washington DC, USA.

The Online PD Coordinator will coordinate the activities related to online workshops by maintaining oversight of which products have been scheduled, ensuring the appropriate events are built in the CRM (Sales Force) and manage online workshop information on the IBO.org website. The post holder will collaborate closely with other members of the Online PD team and the Regional PD teams to ensure global availability of workshops.

They will monitor registration numbers, create reports, and analyze data to inform scheduling decisions. They are in regular contact with the IB Marketing team to ensure appropriate information regarding online products is shared and review marketing campaigns.

Please note that this is a fixed term position (6 months)!!!

• Systems & data management
  • Own scheduled event data and reporting in CRM (Salesforce); ensure workshop products are correctly built and maintained.
  • Maintain oversight of the IB PD catalogue (new products/titles), keep the IBO.org website accurate and up to date.
  • Monitor registrations across systems; produce reports and analyze trends to inform forecasting and scheduling decisions.
  • Liaise with Regional PDD teams to ensure global availability of workshops.
  • Report on financial data and workshop performance to the Online PD Delivery Manager.
  • Draft and advocate updates to SOPs, policies, guidelines, and T&Cs for scheduled workshops.
  • Serve as the team’s CRM superuser: train new staff, submit Service Now tickets, and conduct UAT for org wide updates.
• Customer service
  • Act as Tier 2 contact (IB Answers) for questions on scheduling, availability, and marketing of online products.
  • Respond to staff and stakeholder queries on the scheduled workshop model and related topics.
• Marketing collaboration
  • Provide Marketing with accurate information on launches, schedules, and registration numbers.
  • Meet regularly to review plans and campaign performance; suggest products/workshop titles for targeted marketing.
• General team support
  • Provide coverage for team members as assigned; support global/regional projects and escalate issues in a timely manner.

• Bachelor’s degree and 2–3 years’ CRM experience (Salesforce certification a plus).
• Experience with Web Content Management; familiarity with Event Management Systems preferred.
• Exposure to LMS / online learning desirable.
• Demonstrated project/event management skills; judgment to optimize efficiency and adapt to change.
• Strong data analysis, reporting/dashboard skills, and comfort with financial data.
• Excellent English communication (written and spoken);
  Spanish/French desirable.
• Thrive in a fast paced, international environment; high attention to detail, time management, and customer focus.
• Able to work independently and in teams, make sound decisions, and uphold high professional standards.
• Understanding of the international education/IB context is an asset.