User Experience Design Lead

We are seeking an innovative and results-driven User Experience Design Lead for our product and service line. In this role, you will initially focus on our Care Coordination products and will be responsible for driving discovery and design of core service processes related to delivery acute care to patients in the home. You will work closely with the heads of product to identify opportunities for design-driven development and jointly be accountable for optimizing outcomes across various workflows along with the operations and product leaders.

You will drive user experience excellence for our internal operations teams and health system partners and patients by working together with product, operations, and clinical leaders to deliver reliable, scalable, and user-friendly systems that help drive care delivery, efficiency, quality, and superior patient outcomes. Initially, you will focus on supporting our care coordination mission to simplify and optimize care planning, scheduling, inventory management, and referral workflows for service professionals and business users.

• Set the vision and direction for the UX standards across our customer personas.

• Provide guidance and management of contract UX team members as they support various initiatives.
• Evaluate gaps in our UX staffing / capabilities and drive the future state.

• Conduct qualitative and quantitative user research (e.g., interviews, surveys, usability testing, ethnographic studies) with healthcare professionals, schedulers, patients, and other stakeholders
• Facilitate and participate in design critiques, usability testing sessions, and A/B testing to gather feedback.
• Continuously refine and improve designs based on user feedback, data analytics, and performance metrics.
• Translate research insights into actionable design recommendations and product requirements

• Oversee all aspects of UX design for both internal and external products
• Collaborate with Product Leaders to define product strategy, user stories, and feature requirements based on user research and business goals. Drive design for patient, nurse command center, logistics and service provider partner tools.
• Participate in brainstorming sessions, design sprints, and ideation workshops to generate innovative solutions for complex medical problems

• Contribute to the ongoing development, maintenance, and evangelization of a scalable and consistent design system.
• Ensure design consistency and adherence to established patterns, components, and guidelines across the product suite.

• Identify and implement emerging UX technologies to streamline workflows and surprise and delight our customers.

• Develop clear, intuitive, and compliant information architectures, user flows, journey maps, and wireframes.
• Design logical and consistent user interactions across all product touch points to optimize usability, efficiency, and safety within medical software.

• Create high-fidelity mockups, detailed design specifications, and rapid, iterative prototypes for various user interfaces and features.
• Ensure visual designs are clean, modern, accessible, and align with brand guidelines while adhering to medical software standards.
• Quickly translate concepts into tangible prototypes for early and frequent user feedback and stakeholder review.
• Iterate on designs based on feedback from user testing, product reviews, and engineering feasibility.

• Partner closely with Engineering Leaders to ensure technical feasibility of designs, address implementation challenges, and provide detailed design specifications and assets.
• Work hand-in-hand with Product Leaders to align design efforts with overall product vision, roadmaps, and business objectives.
• Actively participate in agile ceremonies (e.g., stand-ups, retrospectives, sprint planning).

• Champion user-centered design principles and best practices throughout the product development lifecycle.
• Ensure designs comply with relevant industry standards, regulations (e.g., HIPAA, HITECH), and accessibility guidelines.

• Stay informed about industry trends, emerging design tools, technologies, and best practices in UX/UI, particularly within the medical, healthcare, and enterprise software domains.

• Effectively manage offshore and contract design resources, ensuring alignment, quality, and cost-effectiveness.

Additional duties as assigned.

Education:

Bachelor's or Master's degree in Human-Computer Interaction, UX Design, Graphic Design, or a related field, or equivalent practical experience in design leadership.

Experience:

7+ years of progressive experience in UX/Product Design roles,…