IT Analyst

The Opportunity at Komodo Health

Komodo IT empowers our team through expert endpoint management, SaaS infrastructure oversight, and seamless onboarding. We are committed to providing reliable, scalable, and observable support to ensure every user can perform at their best.

The IT Analyst is responsible for the integrity and performance of our core systems and IT infrastructure. In this role, you will resolve complex technical challenges and partner cross-functionally to align our technology with the evolving needs of every department.

• Provide onsite IT support in the NYC office 4 to 5 days a week. This will include supporting zoom room/hardware, Meraki networking equipment, workstation peripheral troubleshooting and AV presentation equipment.
• Monitor and troubleshoot issues involving hardware, MDM, and collaboration tools, ensuring seamless service through effective triage and escalation to Systems Engineering.
• Coordinate onboarding and offboarding workflows across diverse worker classifications. Responsibilities include conducting IT training sessions, overseeing laptop procurement and shipping logistics, and ensuring a seamless day‑one technical experience.
• Serve as the primary SME for our asset management tooling, proactively identifying system optimizations and refining asset management workflows to improve tracking accuracy and operational efficiency.
• Drive support efficiency by documenting known issues and fixes in real‑time. Proactively communicate technical updates to the IT team to standardize resolution processes across the organization.
• Partner with Systems Engineers on IT infrastructure initiatives to optimize and scale core platforms, including Google Workspace, Okta, and enterprise MDM solutions.

• Experienced in delivering multi‑platform technical support and customer service for macOS and Windows users.
• Experienced in Tier 1 and Tier 2 support for enterprise SaaS and infrastructure, including Identity tooling (Okta), Collaboration tooling (Google Workspace, Slack, Zoom), MDM (Jamf, Intune).
• Proven experience managing the hardware and software lifecycle using enterprise ITAM platforms such as Asset Sonar, Snipe
  
  IT, or Service Now.
• Working knowledge of network administration and infrastructure management, with specific experience in the Cisco Meraki ecosystem.
• Ability to independently troubleshoot and resolve hardware, system access, and general IT issues through effective root cause analysis.
• Self‑motivated professional capable of balancing competing priorities and leading technical projects.
• Excellent written and verbal communication skills.
• Strong aptitude for logical thinking.
• Strong familiarity with IT Operations and cloud applications.

At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights.

This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.

Join us in shaping the future of healthcare intelligence.

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well‑being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.

Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company‑paid life insurance and long‑term disability insurance.

This information is intended to be a general overview and may be modified by the Company due to business‑related factors.