Manager, Falcon Complete; Remote, GBR

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We’re also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

Crowd Strike is looking for highly motivated, self-driven leaders dedicated to making a difference in global security by protecting organisations against the most advanced attackers in the world. Our Crowd Strike virtual security operations centre offers opportunities to expand your skill set through a wide variety of experiences, whilst delivering our service which is to detect and respond to incidents as they occur in real-time for our customers.

This role is open to candidates remotely within the UK, or within our office in Reading. We also offer hybrid working models.

• Am I a Leader for Falcon Complete?
• Are you capable of leading teams and interacting well with customers? Are you self-motivated and able to motivate others?
• Do you have a security operations, incident response, or information security background that you would like to take to the next level?
• Do you enjoy working with customers and providing excellent customer service you can be proud of?

Under the guidance of a regional Director a Falcon Complete Manager is expected to:

• Manage a team of technical analysts to deliver the Falcon Complete managed service according to operational objectives and SLAs, whilst seeking to increase the effectiveness and efficiency of operations.
• Develop and maintain an educational environment where the knowledge and performance of the team is constantly advancing through effective leadership, coaching, and day‑to‑day management.
• Provide oversight and guidance for the response, investigation, and resolution of security incidents for customers.
• Manage daily, weekly and event‑based reporting for trending, planning, and situational awareness. This will include deliverables such as producing and reviewing aggregated performance metrics.
• Serve as liaison with internal Crowd Strike stakeholders and external customers to ensure any service issues are fully addressed.
• Develop and enhance internal processes to support continuous improvement for all elements of the service.
• Create and manage projects and activities to further develop and enhance the service in line with the Falcon Complete mission and goals.

Successful candidates will have experience in two or more of the following areas:

• Management of operational teams: experience in managing teams in an operational service delivery environment, including coaching and development of team members, along with career and progress planning.
• Incident handling: experience in conducting or managing incident response for organisations.
• Incident remediation: understanding of targeted attacks and the ability to create remediation plans for compromised organisations.
• Forensic analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise, which may also include network forensics and malware analysis.
• Network, cloud or infrastructure operations and architecture/engineering: understanding of secure network architecture, network operations, cloud environments or infrastructure (which may include Windows, Linux, Mac environments for example).
• Experience in effectively leading and coaching technical teams.
• Experience of managing or leading incidents, including the coordination of resources and…