User Researcher - GDS

User Researcher

Day Rate: 400- 450 (Inside IR35)
Contract Length: 3 Months
Location: Fully Remote (1 day in Newcastle every 3 weeks)

We're looking for an experienced User Researcher to join a high-impact digital team delivering user-centred services s is an exciting opportunity to work on meaningful projects that directly improve public-facing digital services.

You'll play a key role in shaping products and services through evidence-based user insight, ensuring solutions are accessible, inclusive, and aligned with user needs.

• Plan, design and conduct user research across the product lifecycle

• Use a range of qualitative and quantitative research methods

• Work closely with Product Managers, Designers and Developers in agile teams

• Turn complex findings into clear, actionable insights

• Advocate for user-centred design and accessibility best practices

• Contribute to research repositories and insight libraries

• Proven experience working as a User Researcher within GDS environments

• Strong understanding of the Government Service Standard

• Experience delivering research in agile, multidisciplinary teams

• Ability to communicate research findings clearly to a range of stakeholders

• Experience planning and running usability testing sessions

• 400- 450 per day (Inside IR35)

• 3-month initial contract

• Fully remote working, with just 1 day onsite in Newcastle every 3 weeks

• Opportunity to work on impactful, large-scale digital transformation programmes