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Technical Support IT Support

Remote Product Support Engineer - AI SaaS Platform

Remote / Online - Candidates ideally in
Birmingham, West Midlands, B1, England, UK
Listing for: Cytora Limited
Remote/Work from Home position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Job Description & How to Apply Below
A technology firm is seeking a Product Support Engineer to assist enterprise customers with technical inquiries and issues on their platform. This role requires a strong understanding of Python and REST API, along with excellent communication skills. The successful candidate will troubleshoot production problems, maintain records of customer interactions, and contribute to a self-service knowledge base. The position is remote and suitable for individuals based in the UK.
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