Technical CRM & Sales Ops Manager; m​/f​/d

Technical CRM & Sales Ops Manager (m/f/d) – Remote role at Tomorrow University of Applied Sciences. Remote-first institution; working hours are Central European Time (+/- 2h).

Tomorrow University: A Next-Generation University for Impactful Careers

Education is the most powerful lever for driving the transition to a sustainable society. That’s why we’ve built a university dedicated to educating and empowering the change-makers of tomorrow. We offer accredited degree programs designed to equip learners with 21st-century competencies while providing access to a world-class network of experts to maximize their impact.

As a remote-first institution, we use technology and AI to enable flexible, personalized learning - accessible from anywhere in the world.

We are proud to be the first EdTech startup in Europe with a fully state-recognized university license and to be ranked among the Top 20 EdTech startups globally.

Our Inspiration

We believe that transforming education requires rethinking how we teach. At Tomorrow University, we move beyond the traditional, teacher-centered approach and embrace a student-centric learning model. Our goal is to equip learners with the essential skills and mindset needed to create global impact, supported by a vast network of change-makers.

Our Mission

At Tomorrow University, we leverage science and technology to enhance learning while fostering a global community for continuous growth and impact. Our students learn by applying their knowledge to real-world challenges and engaging with world-class educators, mentors, and partners from around the globe.

Be aware that all of our positions are completely Remote but our working hours are Central European Time (+/- 2h).

Please note that this is a remote position; however, working with us in our Berlin office would be a plus.

Deep Hub Spot expertise.

• Data-warehouse & API integrations
• Lead-scoring & routing

As Technical CRM & Sales Operations Manager, you’ll own the “machine room” of our Hub Spot instance and the end-to-end sales ops processes that power our pipeline. Reporting to the COO, you’ll partner closely with Sales, Marketing, Product and Finance to ensure every lead and student record flows through our system accurately, from first touch to payment and beyond.

• Hub Spot System Architecture & Maintenance:
  Configure and maintain properties, forms, pipelines, lead-scoring models and workflows for our sales and service processes
• Build playbooks for sales stages, admission interviews, student onboarding and support
• Lead Management & Routing:
  Design and implement MQL/Sales-Qualified logic and automated lead distribution for the sales managers, ensuring SLA-driven follow-up
• Segmentation of leads for mass communications
• Monitor data quality and enforce validation rules
• Data & Reporting Infrastructure:
  Manage integration of Hub Spot with other systems such as our learning app, payment service providers and the data warehouse
• Own the CRM-side data schema, collaborate on data-warehouse flows
• Deliverability & Automation Optimization:
  Audit and improve email/send-flow deliverability
• Optimize sequences and journeys for different user personas
• Create cleanup workflows
• Standardization & Documentation:
  Define and document sales-process playbooks, naming conventions, and tech-checklists
• Train stakeholders on new CRM features and processes

• Deep, hands-on Hub Spot expertise (properties, workflows, scoring, APIs)
• Proven experience building and tuning lead-scoring models for business models with long sales cycles, ideally B2C.
• Strong database skills (SQL or equivalent)—able to design logical schemas
• Comfortable working with data-warehouse concepts (Big Query, ETL, Looker)

• Coding skills (JavaScript, HTML/CSS, Python) for custom solutions
• Prior experience in education or long-cycle sales environments
• Familiarity with Hub Spot Commerce or invoicing modules
• Zapier and Webflow knowledge

• Ownership & Independence – You take initiative and get things done
• Collaborative Mindset – You enjoy working across teams and disciplines
• Clear &…