Partner Manager - SaaS

Join to apply for the Partner Manager - SaaS role at IAM Cloud

Join to apply for the Partner Manager - SaaS role at IAM Cloud

This range is provided by IAM Cloud. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

At IAM Cloud, we create software that simplifies IT management in the cloud. From powerful platforms to intuitive tools, our mission is to make a positive impact through technology while building a company people love to work for.

As a fully employee-owned, bootstrapped company, we prioritise customers over investors and foster a flexible, supportive, and innovative work environment. With a team of 45, we serve over 3000 organisations worldwide—and we’re just getting started.

We are a small team, and everyone has a broad remit. What is important is that you are a self-starter who can confidently work autonomously, as well as closely within a team. We are also a fully remote-working company. The ability to work comfortably, safely, happily and productively from home is essential for thriving in this role.

Role Overview:

You will play a pivotal role in owning, developing, and managing a high volume of partnerships that are critical to the commercial success of IAM Cloud. You’ll be the key point of contact for our partners (currently around 500), ensuring they are engaged, informed, and enabled to sell our solutions. This role requires a relationship-first approach, supporting partner sales success and ongoing alignment with our business.

Our partners have always been important to us, but following the recent launch of a major new piece of technology, building and nurturing our partner channel has become one of our key strategic priorities. This is one reason for the hiring of this role, and other adjacent partner-centric roles in our commercial team.

We work with an array of partners from small MSPs to major VARs and distributors. We have partners in over 25 countries around the world. We plan to expand our channel significantly over the next 10 years, and we are building a team to achieve this. We have 500 partners today, with no specialised partner team r time, we aspire to build a channel of over 50,000 partners.

That hopefully both shows you the commitment we have to this area of our business, our level of ambition, and also the potential since even 50,000 still only represents around 10% of the IT market.

Since this role is the first of its kind, it will be generic and broad – working with partners of all kinds worldwide. However as the team grows, there may be future opportunities for specialisation and/or advancement.

Key Responsibilities:

• Foster new and existing partner relationships with a focus on sustainable growth and long-term commercial success
• Act as the primary point of contact for partners, ensuring clear communication and alignment on strategic goals, KPIs, and performance
• Communicate product updates, market positioning, and strategic initiatives
• Support partners in sales efforts and identify joint growth opportunities
• Champion our partners’ needs both internally and externally
• Collaborate with external teams to refine processes, develop new solutions, and enhance the overall partner experience
• Be active in the development of training and enablement to support partner success
• Stay ahead of industry trends and competitor activity, providing valuable insights to shape the partnership strategy
• Track and report on partnership performance, leveraging data to optimise relationships and outcomes

Skills & Experience:

• Background in partner management, alliances, or account management, ideally within the Microsoft ecosystem
• Organised, resourceful, and experienced in remote collaboration
• Familiarity with CRM systems (e.g. Salesforce) and partner portals
• Strong experience in managing complex partnerships and driving commercial success
• A deep understanding of how to navigate and build relationships with senior stakeholders and decision-makers
• Excellent negotiation, persuasion, and influencing skills, with the ability to challenge and push partners when necessary
• Strong commercial acumen and the ability to develop and deliver partnership…