Operations Manager, Providers

Hi! We’re Mercuryo, and we’re on a mission to redefine finance by blending the best of traditional banking with the innovations of decentralized finance (DeFi). We believe that everyone should have easy access to Web3 and traditional financial services — and we’re making that happen by building a robust platform that simplifies dealing with crypto and seamlessly integrates it into the broader financial ecosystem.

Since we launched in 2018, we’ve teamed up with Web3 top projects such as Meta Mask, Trust Wallet, Ledger, Jupiter, 1inch, Pancake Swap and 200+ others to power over 200 dynamic products. Our work also brings us into direct collaboration with major ecosystems such as Solana Labs, Consensys, and BNB Chain. We’re just getting started, and we want you to help us shape the future of money!

Join us in helping world‑class Web3 projects onboard millions of new users into the next generation of finance.

Collaborate with more than 300 talented professionals from diverse backgrounds — including banking, SaaS, and Web3 — all united in delivering outstanding user experiences.

Our expanding network of 200+ B2B partnerships and a user base of over 7 million means there’s always room to grow your skills, tackle new challenges, and push boundaries.

We’re remote‑first, celebrating diversity across 30 countries. At Mercuryo, you’ll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.

In this role, you will drive operational efficiency by managing relationships with payment providers, optimizing payment systems, and integrating new solutions into the company's workflows. You’ll collaborate across departments to streamline processes, ensuring reliable transactions s is a critical position for anyone eager to shape operational excellence in a fast‑evolving fintech landscape.

• Ensure smooth operation of the related IT systems and business processes.
• Oversee daily metrics and adjust admin settings accordingly.
• Assist the team and partners on handling special cases, take a lead in investigation of the root cause.
• Set up and manage product support team, customer technical support, job schedules.
• Oversee production support teams, user technical support, production job schedules.
• Handle tech related issues on payment providers’ integrations, including consulting of tech teams.
• Lead the improvements of the business processes related to payment providers.
• Monitor and keep the related product metrics within the set targets and boundaries, including the metrics for costs, profit, risk levels etc.
• Manage relationships with third‑party vendors for support and project management.
• Keeping the related product documentation full and up‑to‑date.
• Understand and track applicable regulatory and reporting requirements.
• Manage periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements.
• Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures.
• Perform any other duties as required or assigned.

• Bachelor’s degree or equivalent in Information Technology, or related field.
• 2+ years’ experience working in Operations management, Project management or related role in payment processing / internet acquiring / other payments related services.
• Experience running a customer support team or key account management function.
• Knowledge of functioning of PSPs (payment service providers), payment systems.
• Familiarity with accounting of payment transactions.
• Experience working with vendor contracts and licensing.
• External customer‑facing production support experience.
• Detail‑oriented, with superior verbal and written communication skills.
• Strong critical thinker with problem‑solving attitude.
• Excellent organizational skills with the ability to juggle multiple tasks at once.
• People management skills.
• Proactive mindset.
• Strong analytical skills.
• Skilled in Microsoft Excel.

• Competitive market‑rate salary and performance‑based incentives.
• 22 days annual leave with an…