VP, Customer Experience & Operations - SaaS ; Remote
Remote / Online - Candidates ideally in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-02-15
Raleigh, Wake County, North Carolina, 27601, USA
Listing for:
Trustwell
Remote/Work from Home
position Listed on 2026-02-15
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
A leading technology firm in food compliance is seeking a VP of Customer Experience and Operations who will build and execute a scalable CX strategy. This hands-on role involves leading customer support and success teams, implementing AI for operational efficiency, and ensuring exceptional customer engagement. The ideal candidate has over 10 years of relevant experience, with a proven track record in a SaaS environment.
They will manage direct reports and drive a culture focused on continuous improvement and accountability.
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