ServiceNow Solution Consultant

Crossfuze is looking for a Solutions Consultant to join our pre‑sales team. We are looking for someone with a strong understanding of the Service Now platform who will be able to demonstrate the value of Service Now as it relates to specific needs of customers and prospects. Once the value has been communicated, you will need to collaborate with customers to scope out their initiative and recommend a solution to move forward leveraging our Crossfuze Delivery team as needed to craft the solution.

This position is fully remote. Candidates for this role must be located in the United States with working PST or MST as a preference.

• Service Now subject matter expert to provide business and solutions consultancy to our customers and prospects
• Perform pre‑sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo
  • Demonstrate functionality of ITSM and 4 other platform application to prospects/customers
• Responsible for addressing customer business issues and translating to value through Service Now solutions
• Continually identify product improvements and stay on top of Service Now industry trends, market shifts and the competitive landscape
• For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
• For a given engagement, provide cost estimates with regard to time and resources
• Act as a strong partner to key people within Crossfuze, Service Now, and all prospects/customers, providing a high level of professionalism during all team interaction
• Work closely with the sales team to determine that our services are positioned properly on all designated accounts
• Ensure a smooth transition from sales to the delivery team as projects kick off
• Have and maintain a strong understanding and working knowledge of all Service Now core platform features that underpin the modules / apps / suites, such as Flow Designer, Reporting, Now Assist, Work spaces, etc. Also be able to leverage these core features to configure and deliver tailored demonstrations to prospects and customers in special circumstances
• Work in any of but not limited to the following areas: IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (Sec Ops), Integrated Risk Management (IRM), Human Resources Service Delivery (HRSD), etc
• Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral
• Provide mentoring and/or training to junior team members as needed
• Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post‑implementation

• Bachelors degree or equivalent technical / business qualification through experience
• 3+ year of sales or pre‑sales experience
• 2+ years of functional and technical knowledge of Service Now configuration and implementation
• Strong technical capabilities to envision and architect complex software solutions within the Service Now platform
• Experience with other ITSM tools including but not limited to:
  • BMC Remedy, Cherwell, CA Service Desk, HP Service Manager
  • Experience with integration technologies such as REST, SOAP, ODBC/JDBC, etc

• Service Now Certified System Administrator
• ITIL v3 or v4 certification

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you!
  • Flexible remote work options
  • Additional PTO day for mental health
  • Competitive paid time off
  • Half‑day Fridays
• Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family‑friendly benefits
  • Paid maternity and paternity leave for biological birth and adoption
  • Newborn, adoption and fertility assistance
  • Competitive training & development programs
  • Healthca…