Senior Workday AMS Practice Leader & Client Advisor - REMOTE

Title:

Senior Workday AMS Practice Leader & Client Advisor

Location:

REMOTE - Continental US

Compensation:
Competitive Salary + Bonus

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

The AMS Senior Workday AMS Practice Leader & Client Advisor is a senior, client-facing leadership role responsible for owning end-to-end delivery, architecture, and commercial outcomes for a portfolio of Workday AMS clients. This individual combines deep Workday HCM architectural expertise with strong business acumen, sales alignment, and executive-level client relationship management. This role is designed to be both strategic and hands-on, serving as a senior architect, trusted advisor, and delivery leader within a pod-based AMS model.

The position plays a critical role in shaping repeatable, scalable go-to-market AMS offerings, driving rapid client value realization, and ensuring SLA compliance across a multi-client environment. The AMS Senior Workday Lead partners closely with Sales, Customer Success, and Operational COEs to deliver consistent, high-quality outcomes while enabling growth from 5 to 20+ concurrent clients with minimal structural change.

• Deliver architect-level Workday leadership across multiple AMS clients
• Drive repeatable, scalable AMS delivery models (80% standardized / 20% tailored)
• Enable rapid client success through platform audits, SKU/module alignment, and proactive roadmap guidance
• Support revenue growth through pre-sales support, solution shaping, and packaging of AMS offerings
• Ensure operational discipline, risk isolation, and SLA compliance in a multi-client environment

• Serve as the senior Workday architect for assigned AMS pods, supporting Tier 1-3 clients based on complexity and risk
• Own solution design, configuration standards, and architectural decision-making across multiple domains (Core HCM, Absence, Time Tracking, Benefits, Payroll touchpoints, Security)
• Lead or oversee high-risk changes, payroll-adjacent activities, and regulatory-sensitive work
• Ensure tenant-specific runbooks, blackout calendars, and controls are established and enforced
• Act as final escalation point for complex client issues before COE or executive escalation

• Operate as a senior technical leader within the pod-based delivery structure, supporting 3-6 concurrent clients
• Partner with AMS Delivery & Engagement Managers (Pod Owners) to manage workload, risk, utilization, and SLA adherence
• Mentor AMS Technical Leads (FTEs) and oversee execution by AMS Analysts (C2C)
• Enable effective leverage of C2C resources for ticket execution while preserving quality and institutional knowledge
• Support surge models for payroll cycles, Workday releases, and peak demand periods

• Contribute to the design and refinement of repeatable AMS delivery methods, tools, and packaged services
• Lead or support Workday platform audits to quickly align clients' current and planned SKUs/modules with AMS staffing and services
• Partner with the Customer Success Enablement (CSE) COE to develop reusable assets, including:
  • Free delivered tenant reports (e.g., integration monitoring, security reviews)
  • Playbooks, guides, FAQs, and workbooks for cyclical events (Open Enrollment, Year-End, Releases, Security Audits)
• Ensure 80% of delivery and tooling is standardized and reusable across clients

• Serve as a trusted advisor to client HR, IT, and Payroll leadership
• Participate in or lead client governance forums, including:
  • Weekly Technical Lead standups
  • Monthly service reviews
  • Quarterly executive steering committees
• Translate operational performance into executive-level insights, risks, and recommendations
• Drive client satisfaction, retention, and expansion opportunities

• Partner with Sales and Account Leadership on AMS solution design, pricing models, and client proposals
• Support pre-sales activities, including solution workshops, platform assessments, and scope definition
• Advise on and help operationalize AMS pricing models, including:
  • Fixed retainers by client tier
  • Bucketed hours and blended rates
  • Time & Materials and project-based work
  • Outcome-based pricing models
• Contribute to C2C retainer strategy, ensuring responsiveness, quality assurance, and SLA adherence

• Enforce AMS risk isolation principles, including segregation of duties and no cross-client data access
• Ensure role-based tenant access and mandatory peer reviews for payroll-related changes
• Partner with Security & Compliance COE on audits, controls, and regulatory requirements
• Support centralized QA & Release processes for Workday bi-annual releases, SBX testing, and migrations

• Contribute to client-specific and pod-level knowledge…