Contingent Workforce Operations Partner

Genesis
10 is currently seeking an
Onboarding Operations Analyst (Contingent Workforce) with our client in their Sunnyvale, CA location. This is an 8‑month contract hybrid position requiring Tuesday – Thursday onsite. Pay rate range: $46.54 – $54.47 hourly W2 only. Must have experience with Workday and Service Now.

The client is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, create opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed.

Join us to challenge yourself with work that matters.

We trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a client office, depending on what’s best for you and when it is important for your team to be together.

We're looking for a detail driven, systems savvy Contingent Workforce Operations Partner to support and elevate the client's global Contingent Workforce (CW) Program. In this role, you'll drive operational excellence, ensure data integrity across Workday and Service Now, streamline CW lifecycle processes, and partner cross‑functionally with our Managed Service Provider (MSP), HR, IT, and Finance teams to resolve escalations and keep our program running seamlessly.

• Manage CW reporting updates, dashboards, and data accuracy across Workday and Help In.
• Review and approve CW Knowledge Articles; maintain content governance and annual audits.
• Partner with cross‑functional teams for the system configuration for CW onboarding, access set up, data maintenance, and offboarding CWs.
• Act as the primary escalation point for CW provisioning issues, system discrepancies, and workflow breakdowns.
• Oversee Standard Operation Procedures (SOP) updates and contribute to program governance.
• Partner with cross functional teams on provisioning access related issues and resolve other complex operational issues.
• Review and approve Small Business SOWs and ensure compliance with CW processes.

• 3 years of experience with technical and workflow configuration in Workday and Service Now (Help In)
• 3 years of experience with Microsoft O365, PPT presentation skills, Excel,
• Only candidates available and ready to work directly as Genesis
  10 employees will be considered for this position.

• Automation tools i.e. Co‑Pilot
• Client Learning, Cornerstone, LMS or training tool experience
• 3 years with a Contingent Workforce Program in Operations
• Strong problem solver with technical expertise in troubleshooting system issues
• 2‑3 years of background in Project/ Program Management experience
• Ability to partner across multiple teams
• Strong documentation, i.e. Standard Operating Procedures
• Identify process improvements opportunities

• Workday & Service Now (Help In) data management
• Contingent Workforce operations & MSP partnership
• SOP governance & process optimization
• Technical troubleshooting & escalation management
• Reporting & analytics (Excel, dashboards, O365)

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract‑for‑hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid‑market organizations across the full spectrum of industry verticals.

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5‑20 years.
• The opportunity to have a career‑home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.