Technical Account Manager Technical Service Delivery OpenStack remote

Job Description

This is a strategically technical, client-facing management role, leading enterprise clients through complex production infrastructure challenges and ensuring operational excellence across Mirantis platforms. As a Technical Account Manager (Technical Service Delivery), you will be the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments.

This role guides clients through incidents, upgrades, and architectural decisions, ensuring their platforms remain stable, performant, and prepared for future growth.

You will work closely with Support, Engineering, and Customer Success teams, acting as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission‑critical systems. You will also lead strategic account reviews, present platform health and risk to executives, and provide recommendations that influence operational direction and long‑term platform strategy.

• Strong SLA performance and a measurable reduction in escalations.
• High client satisfaction (CSAT > 95%), driven by technical credibility and strategic guidance.
• Fewer repeat incidents through proactive, systemic platform improvements.
• Increased client confidence and effective adoption of Mirantis platforms.
• Clear, actionable outcomes delivered in QBRs and strategic account sessions.

• 5+ years of experience in technical account management, service delivery, or similar client-facing, infrastructure-focused leadership roles.
• Proven experience providing technical leadership and operational guidance for enterprise, regulated, or high-performance production environments, leveraging Open Stack, Kubernetes, and hybrid cloud infrastructure.
• Strong understanding of core Open Stack components (Nova, Neutron, Cinder, Keystone, Glance), Linux systems, distributed systems, networking, and storage from a strategic, operational perspective.
• Demonstrated ability to lead high‑severity incidents, escrow appropriately, and communicate effectively with executives and engineering teams.
• Ability to provide architectural guidance and strategic recommendations, including OS, hardware, and platform upgrades, balancing operational, technical, and business considerations.
• Ability to provide proactive risk identification and mitigation guidance.

Additional Information

• Work with an established Silicon Valley leader in the cloud infrastructure industry.
• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
• Be a part of cutting‑edge, open-source innovation.
• Thrive in the high-energy environment of a young company where openness, collaboration, risk‑taking, and continuous growth are valued.
• Receive a competitive compensation package with strong benefits plan.

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