It Support Analyst

Lisa Wright Recruitment is supporting a client in their search for a proactive, customer-focused IT Support Analyst to join their busy IT team. This is a key role, providing technical support to lawyers, partners, and business support colleagues, ensuring they have reliable, secure, and well-supported technology.

** Option of working from Spalding, Huntingdon, Birmingham or Nottingham office locations *
* Key Responsibilities:

* Deliver first-line IT support via phone, email, remote tools, and in person.

* Troubleshoot hardware, software, mobile device, and network issues.

* Support Microsoft 365, Teams, Outlook, and legal applications (e.g., iManage).

* Build, configure, and deploy laptops, desktops, mobile devices, and peripherals.

* Maintain inventories, adhere to security standards, and assist with IT projects.

* Identify recurring issues and suggest process improvements.

Skills & Experience:

* Previous experience in professional services, financial, or legal environments.

* Basic knowledge of Microsoft 365, Windows 10/11, and user administration.

* Strong customer service, communication, and problem-solving skills.

* Professional, discreet, and able to handle sensitive information.

Desirable:

* Experience with legal applications, networking, or remote working technologies.

* ITIL Foundation or Microsoft certifications.

Personal Attributes:

* Approachable, patient, and service-oriented.

* Detail-focused, collaborative, and adaptable.

Working Arrangements:

* Office-based with some hybrid working depending on business needs.

* Occasional out-of-hours or weekend work for system upgrades or critical issues.

* Travel to other offices may be required.

If you’re an IT professional based in Lincolnshire, Cambridgeshire, Nottinghamshire or West Midlands looking to make an impact in a fast-paced, supportive environment, Lisa Wright Recruitment would love to hear from you