EverPro - Customer Success Manager, Technical Onboarding; Remote

Overview

Employer Industry: Service Commerce Platform

Why consider this job opportunity:

• Salary up to $80,000 USD per year
• Opportunity for career advancement and growth within a fast-growing AI company
• Flexibility to work remotely or in a hybrid setup
• Comprehensive health and wellness benefits package available from Day 1
• Employee Stock Purchase Program and 401k with up to a 4% match
• Collaborative and supportive team culture

• Serve as a primary point of contact for new customers during the onboarding process, ensuring a polished client experience
• Conduct AI testing, prompt refinement, and model behavior validation for high accuracy before go-live
• Configure customer accounts, integrations, and workflows across the Zyra Talk platform
• Collaborate with Product, Engineering, and Customer Success teams to address onboarding challenges
• Maintain detailed documentation in the CRM to track onboarding stages and deliverables

• Minimum of 1-3 years of experience in technical onboarding, implementation, customer success, or a similar role in SaaS
• Strong technical aptitude and comfort with integrations, data mapping, and product configuration
• Excellent communication skills with confidence in client-facing conversations
• Methodical approach to testing, quality assurance, and problem-solving
• Ability to manage multiple onboarding workflows simultaneously without sacrificing accuracy

• Experience with AI-driven products, customer communication platforms, or home-services software
• Familiarity with CRM systems for tracking
• 1-3 years of experience in the home service industry

#Service Commerce #Customer Success #AI #Remote Work #Career Growth

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