IT Service and Systems Manager

TVS are working as part of Team Leidos, which is a team of defence and logistics specialists supporting a major contract providing an end-to-end supply chain service delivering commodity and inventory savings to the UK Ministry of Defence.

We are now recruiting an IT Service and Systems Manager to join our team in providing excellent IT Support for TVS, based at the Bristol office. This role will provide support and leadership to a team of IT support analysts and operations specialists dedicated to the LCST contract.

Purpose:

Apply proven analytical and problem-solving skills to provide support for our internal customers and colleagues across a breadth of IT hardware and software on the LCST contract and across other sides in the UK. You will also be responsible for implementing application upgrades and supporting a variety of IT projects. You will support our IT Infrastructure team with maintaining a secure and high availability platforms, servers and networks through monitoring, maintaining, supporting, optimising and improving our support and environments.

Support ranges from hardware support, software support, IT request fulfilment, onboarding and offboarding and getting involved with key IT Projects supporting our Infrastructure team & Development teams.

Main

Duties & Responsibilities:

Provide support and direction to the LCST IT team

Present Service Management and Project briefings to senior colleagues and key stakeholders

Lead, plan, prioritise and execute server maintenance and monitor activities

Champion a culture of excellent customer service

Schedule and execute application upgrades as part of BAU operations and for change requests, ensuring minimal disruption

Develop and maintain subject matter expertise in selected applications, guiding the creation and communication of process documentation, and ensuring knowledge is shared across the team

Oversee the analysis, diagnosis and resolution issues in real-time, supporting the team in end-to-end problem resolution and dealing with major incident management

Manage timely and appropriate escalations to 3rd line support, maintaining strong communication with fellow IT colleagues

Ensure high levels of performance, availability and security throughout the IT Infrastructure and IT applications

Take ownership of faults raised with third‑party suppliers, ensuring clear communication, accurate tracking, and consistent progress updates until resolution

Support the procurement and build/configuration of PCs, laptops and other equipment

Uphold robust asset management practices to accurately log equipment changes

Champion IT best practices and increase knowledge of core IT Systems in the user community

Provide both remote and onsite assistance as required (3 days working in Bristol office/2 days working from home)

Provide out of hours support on an ad-hoc basis, with appropriate reward for any such work

Knowledge, Skills, Qualifications and

Experience:

Excellent verbal and written communication skills

Strong leadership skills

Strong problem-solving skills

Demonstratable and proven ability to work on own initiative with good organisational skills and proactive approach

Exceptional customer service skills, with natural aptitude to consider impact to the customer

Understanding of Service and Network infrastructures

Office 365 experience – administration and training

Windows 10/11 Desktop Support

Android and Apple mobile support

Microsoft Azure and SharePoint experience

Windows Server experience

AWS experience desirable

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

* Competitive Salary

* Pension scheme with up to 6% employer matched contributions

* Life assurance

* 25 days holiday + 8 statutory bank holidays (of which 5 can be taken flexibly throughout the year)

* Holiday buy-back scheme (5 additional days available)

* Established hybrid working structure

* Enhanced maternity and paternity leave

* Employee Assistance Programme supporting wellness with immediate access for you and your family to:

     1. Virtual GP consultations and…