Audio Visual Field Service Engineer

Overview

We are a leading Audio-Visual integrator with a long history of innovation and excellence, providing a supportive and challenging environment for our passionate team. We offer competitive salaries ranging from £30,000 to £38,000 based on experience, with benefits including working from home flexibility, a company vehicle, mileage compensation, excellent career development opportunities, and additional wellness benefits. Our workplace values diversity, equity, and inclusion, as we strive to create lasting experiences through innovative technology solutions.

• Diagnose and repair faults in systems at customer sites using remote management tools or in person when necessary.
• Provide technical remote support for clients and team members.
• Perform preventative maintenance of AV, network, control, and unified communications equipment.
• Support client presentations, conferences, and events, including AV system setup and breakdown.
• Take ownership of delivering safe and high-quality service and repair work.
• Maintain accurate job records, electronic files, and customer-facing service reports.
• Build and maintain strong client relationships.
• Organise repair or shipment of faulty equipment as necessary.
• Ensure proper calibration and use of test equipment.
• Liaise with internal departments, clients, and third-party contractors for smooth task execution.
• Suggest improvements to service delivery and technical methods.
• Provide cover for staff absences and peak demand periods as necessary.
• Comply with information security policies, standards, and procedures.

• Technologies:
  Support, Network, Security.
• Strong technical foundation in audio-visual systems, including video conferencing, unified communications (UC) systems, digital signal processing, video systems, and audio systems.
• Experience and knowledge in AMX, Crestron, Medialon, Q-Sys, Alcorn McBride, and other control systems.
• Solid IT and networking skills.
• Experience delivering exceptional customer service in high-pressure environments.
• Ability to work independently with minimal supervision and strong initiative.
• Proven problem-solving skills with flexibility to adapt to varying tasks.
• Excellent verbal and written communication skills.
• High level of computer literacy, including case management systems.
• Capable of tasks involving lifting and moving equipment.
• Reliability, punctuality, and professional appearance.
• Full driving license and valid passport required.
• Ability to read technical documentation and schematic diagrams.