IT Utility Analyst- Per Diem; Remote

Overview

IT Utility Analyst
- Per Diem (Remote)

Minimum Salary: USD $26.44–$31.25 per hour.

Location:

US-MA-Worcester. Position Type:
Per diem. Exempt/Non-Exempt Status:
Non Union Position-W25-Non Unit Classified. Shift: Non Exempt. Requisition Number: . Number of Openings:
1. Posted Date:
Day. This role is posted for per diem IT utility analysis work and is remote, under the direction of the Director of IT Infrastructure or designee.

• Review and analyze IT, telecommunications and related utility invoices (voice, data, circuits, mobile, internet, cloud connectivity) for accuracy, contract compliance, and service validity.
• Validate billing against contracts, rate cards, service inventories, circuit IDs, phone numbers, locations, and billing periods.
• Identify, investigate, and resolve billing discrepancies including overcharges, duplicates, inactive services, and incorrect rates prior to invoice payment.
• Serve as the primary point of contact for vendors, managing inquiries, escalations, disputes, and follow-up with large utility-style providers.
• Maintain and reconcile service inventory to ensure billed services align with active services and business needs.
• Partner with IT, Finance, and Accounts Payable to support invoice approvals and ensure appropriate controls are in place prior to payment.
• Analyze spend trends and identify opportunities for cost optimization, service consolidation, or contract improvements.
• Support contract renewals and vendor negotiations by providing billing history, usage analysis, and issue tracking.
• Assist with the development and implementation of improved processes for telecom vendor management, invoice review, and documentation.
• Document vendor issues, resolutions, and recurring billing concerns to support audit readiness and operational continuity.

• Bachelor's degree in Business, Information Technology, Finance, or a related field, or equivalent combination of education and experience.
• 2-4 years of experience in IT or telecom expense management, IT vendor management, utilities, or a related analytical role.
• Experience reviewing and reconciling complex vendor invoices and contracts.
• Strong analytical and problem-solving skills, with the ability to identify patterns, discrepancies, and process gaps.
• Ability to work independently with minimal supervision and exercise judgment in vendor interactions and issue resolution.

Preferred Qualifications:

• Experience working with IT and telecom carriers, utilities, or large enterprise vendors.
• Familiarity with telecom services, circuits, mobile services, or enterprise connectivity.
• Experience partnering with Finance or Accounts Payable to support invoice approval workflows.
• Experience in healthcare, higher education, or other complex enterprise environments.