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Job Description & How to Apply Below
About Plan Bnext
Plan Bnext is an on-demand IT support platform where verified experts solve real client issues remotely. Experts work flexibly alongside their full-time roles and get paid per resolved ticket.
Role Summary
We are looking for a Senior Salesforce Expert (8+ years) with strong hands-on skills across Salesforce Core + Salesforce Marketing Cloud (SFMC) to solve a specific, recurring problem: Whats App campaign tracking in SFMC is not working reliably , and we need accurate event visibility + reporting + attribution.
This is a ticket-based engagement , not a full-time job.
What you'll do (Responsibilites)
Own the troubleshooting end-to-end for SFMC Whats App campaign tracking
Ensure Whats App event tracking is correctly captured and reportable:
Sent / Delivered / Read / Replied / Failed
Validate and fix tracking across:
Journey Builder , Automation Studio , Tracking/Extracts , Data Extensions
Debug integration flow between:
SFMC ↔ Whats App provider ↔ Salesforce CRM (Sales/Service Cloud) where applicable
Implement/validate click + conversion attribution (UTMs, CRM conversion mapping, reporting)
Identify root cause, apply stable fix, and provide:
Clear documentation + handover notes per ticket
Must have skills (Non-Negotiable)
8+ years of Salesforce experience (Admin/Dev/Architect — but must be hands-on)
Strong hands-on experience in Salesforce Marketing Cloud (SFMC)
Journey Builder, Automation Studio, Data Extensions, tracking/reporting
Proven experience with Whats App channel integration + tracking
Ability to troubleshoot across systems (logs, event payloads, provider callbacks, reporting)
Strong communication: you must explain fixes clearly and document what you changed
Good to Have (Preferred)
Experience with Whats App providers (any of these):
Infobip / Twilio / Gupshup / Message Bird / 360dialog / other BSP
Salesforce Sales/Service Cloud:
Campaign attribution, Lead/Opportunity conversion tracking, reporting dashboards
GA4 / web attribution exposure for Whats App click tracking
Engagement Model
Remote
Flexible hours (ideal for evenings/weekends alongside full-time work)
Pay-per-ticket (payment after resolution and handover)
You may receive ongoing tickets if your quality and turnaround are strong
How to apply
Linkedin Dm or Dm with
Your total Salesforce experience (years) + SFMC experience (years)
2 brief examples of similar work you delivered (tracking/integration/reporting)
Your weekly availability + timezone
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