IT Manager

IT@JH Research Data Analytics and Engineering is seeking an IT Manager who will support service delivery for the unit, which provides analytic and engineering services to meet the diverse needs of the Johns Hopkins University and Johns Hopkins Medicine research community. Research IT is a growing and developing area within the IT@JH organization. This role will help support and implement a new set of service offerings for the Research Data Analytics and Engineering unit being rolled out under the Office of the Deputy CIO.

The objective of this unit is supporting and advancing the management of research data across its lifecycle.

The IT Manager oversees a small team of data analysts and project administrators, managing all aspects of staff supervision, including recruitment, professional development, retention, and performance evaluation. The manager assigns tasks; monitors progress and provides appropriate guidance to ensure team effectiveness. This role holds direct responsibility for the design, development, implementation, and ongoing support of data analytics solutions tailored to meet the needs of research customers.

The IT Manager also fosters collaboration by maintaining strong relationships with colleagues across the institution, including technical teams within IT@JH, the IRBs, Data Trust, Research Administration, and the libraries. In addition, the manager partners closely with investigators to understand their data integration needs, source systems, quality expectations, and reporting and analytic requirements, translating these into clear statements of work, estimates, system diagrams, and language suitable for grant proposals when necessary.

Typically has small to moderate size staff comprised of IT professionals as direct reports, which may include LAN and Systems Administrators, Systems Engineers and Programmer Analysts. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS and outside vendors.

• The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

• Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit.
• With an awareness of the organization’s needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs.
• Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget.
• Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance.

• Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.
• Manages the customer relationship and satisfaction as well as adherence to service level agreements.
• Creates and promotes a culture of excellent customer service.
• Maintains relationships with customer base to better understand their needs and address organizational goals.
• Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
• Maintains relationships with technology vendors for the department.

• Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
• Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.
• As necessary actively participates in group’s delivery of services.