SCUK Business Analyst - FSBU

Overview

Country:
United Kingdom

The Business Analyst provides analytical and delivery support to enable the effective implementation of process, change and optimisation initiatives across the Financial Support Business Unit. The role focuses on improving the efficiency, scalability and control of Collections & Recoveries processes and systems, supporting operating model alignment, system transformation and Debt Sale delivery. Working closely with the Strategy & Change Manager, Operations, Technology and external suppliers, the Business Analyst translates business requirements into clearly defined, testable and operationally viable solutions, ensuring changes are effectively implemented and embedded.

Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.

• Perform structured analysis of end-to-end Collections & Recoveries processes to identify efficiency, scalability and control improvement opportunities aligned to the Group operating model.
• Define, document and track process optimisation initiatives, ensuring benefits, dependencies and delivery milestones are clearly articulated and monitored.
• Support process re-engineering and standardisation activity to reduce manual effort, remove duplication and improve operational throughput and customer outcomes.
• Work in partnership with Operations and Strategy & Change to ensure process changes are operationally viable, controlled and deliverable within agreed risk appetite.

• Provide analytical support across FSBU change initiatives, including the preparation of impact assessments, risk assessments, business cases and change documentation.
• Assess and articulate operational, customer, regulatory and control impacts of proposed changes to support informed decision-making and prioritisation.
• Support change governance forums by providing clear, evidence-based analysis, options and recommendations.
• Contribute to the planning, sequencing and dependency management of change activity to support effective execution.

• Analyse systems supporting Collections & Recoveries activity to assess functional effectiveness, control robustness, automation potential and data quality.
• Support system transformation and enhancement initiatives, including configuration changes, integrations and workflow optimisation, in line with the Group operating model.
• Elicit, document and validate business and technical requirements, ensuring requirements are clear, testable and aligned to operational and regulatory needs.
• Support the implementation of technical changes, ensuring delivered solutions are fit for purpose, sustainable and operationally embedded.

• Plan and execute User Acceptance Testing (UAT) for process and system changes, ensuring solutions meet defined requirements and are operationally ready.
• Support defect triage, resolution and sign-off activity, working with Technology and operational teams to manage issues and dependencies.
• Partner with Operations, Quality & Assurance and Strategy & Change to support effective adoption, control embedment and handover to BAU.
• Perform post-implementation analysis to validate that changes have delivered intended benefits, efficiency gains and risk outcomes.

• Perform structured data, impact and readiness analysis to support change prioritisation, performance monitoring and decision-making within FSBU.
• Support the preparation and execution of Debt Sale activity, including analysis of portfolio data, process readiness, system impacts and operational change requirements.
• Produce analysis and insight to support system transformation, efficiency delivery and Debt Sale execution, ensuring outputs are clear, evidence-based and actionable.
• Communicate findings and recommendations effectively to stakeholders, producing robust analysis, documentation and delivery artefacts to support execution.
• Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and…