POS Implementation Analyst

Overview

Retail Operations / Shopify POS

Hybrid - Stockton-on-Tees / Newcastle upon Tyne / Manchester (UK remote working considered). We’re growing our Retail Operations function and are looking for a POS Implementation Analyst to support Shopify POS migrations and delivery across client projects. You’ll work with senior team members from discovery and solutioning through configuration, training preparation, and post-implementation support. This role offers the opportunity to build deep knowledge in retail operations and Shopify POS while contributing to a high-quality migration experience.

Travel to client sites in the UK will be required, with occasional overnight stays.

• Join client discovery calls to understand business needs and operational workflows
• Contribute to solutioning workshops and recommend POS configurations and apps
• Configure Shopify POS channels and support migrations from legacy systems
• Assist with client training preparation, ensuring their teams are ready to use the new system
• Provide proactive troubleshooting support during and after implementation
• Document workflows, configurations, and client requirements for internal reference
• Escalate complex operational or configuration issues to senior team members

• Experience or a strong interest in retail operations, POS systems, or Shopify/eCommerce platforms
• Strong analytical and proven problem solving skills
• Comfortable in client facing calls and workshops
• Excellent attention to detail and ability to document and communicate processes clearly
• A team player with a willingness to learn and grow with the function
• A commitment to providing exceptional customer service and ensuring a smooth experience for clients

• Competitive basic salary with great progression options
• Unlimited paid holidays - yes that’s not a typo
• Hybrid working
• Medicash Cash Plan – covering medical support, massages, optical, dental, a discounts platform, and extras like Skin Vision and digital physiotherapy
• Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
• Dog-friendly work spaces in Stockton on Tees and Manchester
• A high-performance Mac Book
• VS Perks – monthly vouchers/credits for various brands and services
• Free breakfast, fruit, drinks, and protein shakes
• Friday afternoon drinks
• Pension scheme
• Cycle to work scheme
• Discounts across our brands
• Regular team social events
• Training & development

If you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you. By applying you implicitly consent to processing your personal data for review for this vacancy only.

Talent Hunter Referral Bounty – £500. Refer a candidate and receive a bounty if they are hired as a direct result of your referral.

Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We welcome applications from all sections of the community.