Technical Support Engineer

We360.ai is a young startup specialising in employee monitoring and productivity software. Our focus is on facilitating rapid, data-driven decision-making while putting customers at the forefront. We360.ai has already secured its position as the global leader in this sector, serving over 2,000 companies with more than 15,000 active users. To learn more, visit our website 60.ai.

Qualifications/Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Understanding of Application Installation processes, OS security, Anti-Virus software, Firewalls etc.
- Good understanding of computer systems, mobile devices and other tech products
- Understanding of MDM systems such as Microsoft Intune, Manage Engine MDM, Kaspersky Endpoint, AD Group Policy etc.
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zoho Desk, Any Desk etc.)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal

Responsibilities

- Work with software development team for distribution and testing of our native applications
- Work with Sales team to understand customer ecosystems and provide guidance and inputs on installation and app management
- Work with Customer Success teams to ensure smooth onboarding and post onboarding journeys
- Help in building tooling for collecting application analytics and metrics

What We Offer

- A culture of transparency, where team members are involved in important conversations
- Learning and development budget for all full-time employees to use towards career growth and development opportunities
- We recognize 9-5 is not for everyone! We offer flexible working hours that will allow you to schedule your workday with a bit more freedom!

While we offer remote working, for the time being, we understand the importance of togetherness. We offer frequent and fun team and company events, to stay connected and in the know.

Come as you are. We believe the power of our collective potential will transform the workforce. We are building towards a diverse, inclusive, and equitable workplace to empower and create access and opportunity for all. We welcome applications from people from all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, people with disabilities, veterans, and anyone who may contribute to the further diversification of We360.ai.

If you feel like you don’t have all the qualifications for this position and are willing to use your initiative to learn the rest, we’d still love for you to apply!