Senior ServiceNow Architect - DHS Public Trust; Remote

Position: Senior ServiceNow Architect - DHS Public Trust (Remote)
Description

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Please note:

This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award._

** Position Description**  

As a Senior Service Now Architect, you play a critical, technical leadership role within our Service Now Practice and across our client space. You are responsible for leading the design, implementation, and delivery of complex and innovative Service Now and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects, mentor junior team members, and foster growth in our technical acumen and our service revenue.

*
* Job Location:

** Remote within the United States

* If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

** Your responsibilities include: *
* + Leadrequirementsdiscovery with clients and stakeholders, clarify ambiguous needs, and design scalable Service Now and integrated technology solutions.

+ Translate business processes into detailed technical designs aligned with both short‑ and long‑term goals.

+ Serve as a trusted technical advisor,providing expert guidance on platform capabilities, customization, integrations, and best practices.

+ Identify potential delivery challenges early and develop innovative solutions.

+ Collaborate with project teams to ensure solution designs are implemented accurately and effectively.

+ Conduct code reviews and provide feedback tomaintainquality, consistency, and alignment with standards.

+ Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity.

+ Document integration strategies, data models, and technical roadmaps.

+ Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness.

+ Develop and lead quality assurance and testing strategies for technical deliverables.

+ Ensure projects are staffed with appropriately skilled and certified resources;identify and address talent gaps.

+ Work closely with project managers tomaintainscope, timelines, and clear communication with leadership and clients.

+ Define and enforce security and compliance requirements for all solutions.

+ Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines.

+ Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions.

+ Stay current on Service Now and related technologies, applying new insights to improve solution design and delivery.

+ Build andmaintainstrong client relationships,anticipatingneedsand guiding clients towardoptimaloutcomes.

+ Mentor and coach team members, support career development, and contribute to best‑practice frameworks.

+ Foster strong partnerships with Service Now teams, clients, and internal stakeholders to support collaboration and issue resolution.

+ Lead strategic solutioning efforts, propose innovative approaches, and support go‑to‑market initiatives.

+ Contribute to corporate growth byidentifyingnew opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to technical and non‑technical stakeholders.

** Required*
* + US Citizenship is required(required by the federal government for this position).

+ Active Public Trust Clearance (any agency)

+ Must be able to obtain a DHS Public Trust clearance.

+ MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

+ Must have at least
12 or more years of experience implementing or architecting Service Now solutions 

+ Certifications in

+ Service Now Certified System Administrator

+ Service Now Certified Application Developer

+ Certified inCIS - Customer Service Management

+ 3+years experience in CSM

** Preferred Skills*
* + Active DHS clearance or Active Secret Clearance (any agency)

+ Hands-on experience (480 hourseach) implementing or architecting 24 or…