Technical Support Engineer; German-speaking –SaaS & AI

Overview

Employer Industry: Customer Service Software

Why consider this job opportunity:

• Flexible working from home model available from Portugal or Ireland
• Opportunity to work with a highly technical team dedicated to customer support
• Chance to build trusted relationships and enhance customer experiences
• Innovative and collaborative work environment encouraging learning and development
• Supportive company culture that values diversity and inclusion

• Provide technical support and guidance to customers through various communication channels
• Take ownership of customer issues, ensuring resolution with empathy and responsiveness
• Communicate effectively with users of varying technical levels, simplifying complex jargon
• Manage customer escalations and prioritize tasks efficiently
• Empower users by facilitating self-service through the knowledge base

• Minimum of 4+ years of technical support experience
• Fluent in English and German (written and spoken)
• Excellent customer service skills with a strong sense of urgency
• Strong organizational, written, and oral communication skills
• Proficient in tools like GSuite, Slack, and Confluence

• Experience with Zendesk software or similar customer service platforms
• Innovative thinking and a proactive approach to problem-solving
• Desire to learn and teach across various technical fields

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