ServiceNow IRM & SecOps Project Manager

Service Now IRM & Sec Ops Project Manager - Texas

Service Now IRM & Sec Ops Project Manager -
Remote U.S.

Templar Shield is seeking an experienced and proactive Project Manager to lead the planning, delivery, and implementation of Service Now — focused on Integrated Risk Management (IRM) and Security Operations (Sec Ops). This is a remote-first role (U.S.

-based), responsible for managing multiple work streams across risk, compliance, security operations, and governance initiatives. You will liaise between business stakeholders, security/risk teams, technical implementers, and (where relevant) external vendors or consultants to deliver robust, scalable, and compliant Service Now solutions that strengthen our organization's security posture and risk governance.

Templar Shield is a boutique, high-performance consulting firm and Service Now Elite Partner. We specialize in Integrated Risk Management, Cybersecurity, Third-Party Risk, Operational Resilience, and AI Governance for highly regulated industries including critical infrastructure, financial services, healthcare, energy, and public sector.

• Lead full lifecycle of Service Now IRM and Sec Ops projects — from requirements gathering and scoping through design, configuration, testing, deployment, and transition to operations.
• Define project scope, objectives, deliverables, timelines, resources, and success criteria; develop and maintain detailed project plans, schedules, and budgets.
• Coordinate cross-functional teams (business risk/compliance, security operations, IT, Dev Ops/engineering, external vendors) to implement IRM and Sec Ops capabilities — including GRC workflows, risk assessments, vulnerability management, incident response automation, governance policies, compliance tracking, and reporting.
• Manage stakeholder engagement: interface with business leaders, security/risk executives, technical teams, and external partners; facilitate requirements gathering, maintain communications, and deliver regular status updates.
• Oversee change management: ensure that configuration changes, customizations, integrations, data migrations, and updates follow change-management processes, with appropriate documentation, version control, and testing (including User Acceptance Testing where applicable).
• Provide governance and quality assurance: validate deliverables (configurations, workflows, integration points), enforce compliance with regulatory frameworks or internal security standards (as applicable), and ensure best practices for IRM/Sec Ops are met.
• Coordinate training, documentation, and change-management activities for end users, administrators, and stakeholders; ensure smooth adoption of new processes and workflows.
• Identify, track, and mitigate project risks, dependencies, and blockers; elevate issues appropriately and ensure timely resolution to keep projects on track.
• Maintain and update project dashboards, status reports, and other project-management artifacts; document lessons learned and lead post-implementation reviews.

• 5+ years of experience managing IT projects or programs — preferably with a focus on risk management, compliance, security, or GRC/Sec Ops.
• Demonstrated experience with Service Now — ideally involving IRM, GRC, Sec Ops, or related modules.
• Strong understanding of risk management, governance, compliance, and security-operations processes, frameworks, or best practices (e.g., GRC, IRM, vulnerability management, incident response).
• Strong communication, collaboration, and interpersonal skills — ability to engage and influence across business, security, compliance, and technical stakeholders.
• Ability to work in a remote, dynamic environment, managing multiple concurrent work streams and adapting to shifting priorities and timelines.
• Familiarity with Service Now configuration/administration practices (roles, workflows, permissions, change-management, integrations) and, ideally, with IRM-related functions such as control and policy management, compliance automation, risk reporting.
• Willing to travel up to 50%.

• Service Now…