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Tier II Help Desk Specialist - Onsite & Remote
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-02-01
Washington, District of Columbia, 20022, USA
Listing for:
International Executive Service Corps
Remote/Work from Home
position Listed on 2026-02-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading non-profit organization is seeking a Service Desk Specialist in Washington, DC. This role demands strong technical support skills with a focus on customer service and resolving IT issues. The ideal candidate will possess a Microsoft Office Specialist certification and ITIL v3 Foundations certification or similar. Responsibilities include providing both onsite and remote technical assistance, managing service tickets, and contributing to various IT support programs.
The position requires travel up to 50% for on-site client support, with reimbursement for travel expenses.
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