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Remote Service Desk Manager – CRM; Secret Clearance
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-02-01
Washington, District of Columbia, 20022, USA
Listing for:
Caliber Systems Inc.
Remote/Work from Home
position Listed on 2026-02-01
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
A management consulting firm is seeking a motivated Service Desk Manager to support a Federal client remotely. The role involves overseeing help desk operations, ensuring customer satisfaction, and managing ticketing processes. Key requirements include a B.S. degree, 3 years of customer service experience, and expertise in Service Now. A comprehensive understanding of U.S. Department of Defense IT policies and an active Secret Clearance are mandatory.
This position drives client engagement and process improvements for service desk operations.
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