Application Analyst

Onsite or Remote

Flexible Hybrid

Work Schedule

Posted Date

01/27/2026

Salary Range
: $105700 - 234500 Annually

Employment Type

Duration

Indefinite

Job #

28155

The Application Analyst supports, maintains, and optimizes applications within the Ambulatory Systems portfolio. Working under an Application Manager, this role troubleshoots issues, implements enhancements, and partners with business owners, ISS teams, and vendors to deliver effective, sustainable solutions. Deep knowledge of application functionality, workflows, and operational processes is essential. Experience with Healthy Planet, Care Everywhere, Payer Platform, and/or Link is required.

Background in population health, care coordination, quality improvement, or healthcare data exchange is preferred.

• Respond to Incidents and Service Requests promptly; maintain accurate Service Now queues.
• Meet SLAs and escalate risks or delays as needed.
• Troubleshoot application issues and collaborate with cross‑functional teams and vendors.
• Serve as SME for assigned functionality, departments, or workflows.
• Identify, elevate, and track system issues and vendor‑reported gaps.
• Conduct root‑cause analysis and recommend solutions.
• Participate in on‑call rotation.
• Follow change control processes, document changes, and complete thorough testing.
• Assist with training materials and end‑user education.

• Complete project deliverables on time with accurate documentation.
• Gather requirements and prepare specifications for enhancements.
• Recommend workflow and build solutions using best practices and vendor guidance.
• Review new release functionality, present recommendations, and implement approved features.
• Contribute to project planning and resource estimates.
• Identify and support optimization opportunities.

• Build strong relationships with business owners; act as CRM for small initiatives.
• Present at work groups and support informed decision‑making.
• Develop internal procedures and manage competing priorities.
• Maintain professionalism in challenging situations.
• Perform other duties as assigned.

This is a flex-hybrid role which will require you to be onsite at least 10% or as required by operational need; there are no reimbursements for travel to "home office" location. Each employee must complete a Flex Work Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $105,700 - $ 234,500 annually . The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately between the minimum and $130,000 annually.

This position is eligible for a remote work arrangement within the state of California. The selected candidate must reside within the state of California or be willing to relocate.

This role will be represented by the HX bargaining unit.

Required

Skills and Abilities

• Must have or acquire certifications required to support the applications. If Analyst does not yet hold needed certifications, they will be required to travel to Wisconsin and attend Epic Certification training sessions. Analyst required to achieve certification within three months of the last class and three exam attempts.
• Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Ability to research, organize, analyze, and synthesize data to support effective decision making.
• Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.
• Ability to manage multiple and competing tasks.
• Ability to work effectively as a team player and work…