Customer Success Manager; Northeast
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-02-01
Washington, District of Columbia, 20022, USA
Listing for:
UpGuard
Remote/Work from Home
position Listed on 2026-02-01
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Consultant, Cybersecurity
Job Description & How to Apply Below
Employer Industry: Cybersecurity Solutions
Why consider this job opportunity- Salary up to $100,000 per year
- Monthly lifestyle subsidy for financial, physical, and mental well-being
- $1,500 annual learning and development allowance to support career growth
- Fully remote working environment with top-spec hardware provided
- 18 weeks of paid parental leave, regardless of parenting role
- Generative AI subsidy for access to AI tools to enhance work efficiency
- Onboard and manage customers, ensuring they effectively utilize UpGuard to meet their goals
- Provide resources, including success plans and customer-specific training sessions
- Engage with customers regularly to drive engagement and maximize product utilization
- Translate customer requirements to offer tailored solutions based on their risk management frameworks
- Monitor customer health and provide proactive education when usage is not meeting expectations
- 2+ years of experience in customer success, project management, or account management
- Understanding of cyber risk management or risk management frameworks
- Located within the US Eastern Timezone
- Experience in building scalable customer relationships
- High level of proficiency in the English language, both written and spoken
- Experience with Customer Success tools, such as Churn Zero or Gain Sight
- Familiarity with CRM systems like Hub Spot or Salesforce
- Understanding of Cyber Security best practices
- Basic/working knowledge of APIs
- Knowledge of the Spanish language (varied levels of proficiency)
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