Principal System Administrator; Neocase - HR Shared Services; REMOTE

Employer Industry

Contract Research Organization (CRO)

• Salary up to $150,000 annually
• Bonus/incentives based on performance
• Comprehensive health and wellness coverage, including employee and family wellbeing support programs
• 401K and stock purchase program
• Opportunity for career advancement and growth within the organization
• Flexibility of remote work opportunity within the U.S.

• Manage day-to-day administration of the Neocase HR case management system, including user access, permissions, and security settings
• Serve as the primary point of contact for Neocase system issues, troubleshooting and resolving incidents promptly
• Gather and analyze user feedback to identify opportunities for system enhancements and process optimization
• Develop and maintain dashboards and reports to track case volumes, resolution times, and other key metrics
• Ensure the Neocase system complies with organizational policies, data privacy regulations, and security standards

• Bachelor's degree in Information Systems, Human Resources, Business Administration, or related field preferred
• 5+ years of experience in HR systems administration and with HR case management software, experience with Neocase software strongly preferred
• Familiarity with reporting tools and data analytics
• Experience with system upgrades, testing, and user support
• Excellent written and verbal communication skills

• Strong technical aptitude with experience in system administration and troubleshooting
• Proficiency in configuring workflows, forms, and reports within case management platforms
• Ability to manage multiple priorities and respond quickly to system issues
• High attention to detail and commitment to data integrity
• Collaborative mindset for working across HR, IT, and business teams

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.