Director, Strategic Consulting

Overview

Join Kobie Marketing as a Strategic Loyalty Advisor. We are a national Top Workplace and Top Remote Workplace, partnering with leading brands to build lasting emotional connections with customers. We offer a collaborative, growth-focused culture and flexible work options, including remote work from anywhere.

• Lead and deliver loyalty consulting, strategy, and program design to maximize consumer emotional connection throughout the customer lifecycle and deliver enterprise value for clients.
• Collaborate with Kobie’s client services, business development, analytics, marketing services, technology, and operations teams to execute programs.
• Design, evolve, and optimize loyalty, retention, or engagement programs (B2C or B2B) aligned with business goals.
• Provide actionable recommendations and loyalty strategies that meet clients’ objectives and customer needs.
• Synthesize research and data into insights; create briefs and playbooks to guide CX, marketing, technology, and data delivery; develop learning agendas for tests.
• Communicate data-driven viewpoints effectively to internal and external stakeholders.
• Monitor market trends and best practices; publish POVs, case studies, and frameworks.
• Oversee scope and deliverables across multiple projects or clients to ensure on-time and on-budget delivery.

• Loyalty program design and implementation experience (B2C or B2B).
• Experience across at least two verticals (e.g., financial services, travel, entertainment, telecom, B2B services).
• Strong understanding of loyalty marketing, CRM, digital marketing, personalization, omnichannel planning, and lifecycle campaigns.
• Strategic consulting skills with ability to build trusted advisor relationships and deliver value.
• Results-oriented with strong planning and communication.
• Grit; ability to work independently and recalibrate after challenges.
• Influence and data-driven storytelling; team-first mindset.
• Curiosity, active listening, and ability to give/receive feedback.
• Savvy; comfort with ambiguity and simplifying complexity.
• Inclusion; ability to work with diverse perspectives and break down silos.
• Bachelor’s degree and prior loyalty marketing experience required.
• 10+ years in marketing, loyalty, customer engagement, or consulting.
• Demonstrated experience in loyalty/engagement or CRM consulting (B2C and/or B2B).
• Category knowledge in Retail with experience in one or more verticals: retail, consumer products, financial services, or travel and hospitality.
• Experience with global loyalty programs and Cobrand/Multi-brand/paid program experience preferred.

Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world’s most successful brands. We’re a values-led organization and have been named a Top Workplace in the USA. We celebrate diversity and support nondiscrimination and equal opportunity.

If you’re ready to make an impact and grow in a supportive, innovative environment, apply today and join the best and brightest in loyalty.