ServiceNow Administrator

Job Description

An employer is seeking a Service Now Administrator to work in Charlotte, NC. This position will be a hybrid role, spending two days in-office and three days remotely during the week. The position has a number of responsibilities; this person provides support and configuration for packaged and custom applications, ensures best practices and standards are being followed, makes suggestions for improving the development process, and performs day‑to‑day administration of the Service Now platform.

Overall, this includes configuration, designing, coding, testing, correcting, and documenting complex programs and scripts from agreed specifications, and subsequent iterations, using agreed standards and tools, to achieve a well‑engineered result. The Administrator is also responsible for acting as a Service Now subject matter expert amongst an application development team to ensure delivery of applications based on detailed specifications.

• Provide technical insight in designing and supporting Service Now while aligning to Service Management standard methodologies

• Design, code, test, deploy, maintain, enhance, and support software systems

• Work with business customers and IT business analysts in translating requirements into plans and specifications
• Work in a team‑based environment, communicating effectively with all levels of staff and management
• Identify business and system requirements
• Produce design and other technical documentation
• Design and code reviews for components produced by self and other teams
• Provide work estimates to project team and lead
• Provide technical leadership, coaching and mentoring to team members
• Out‑of‑the‑box and custom development, configuration, and testing, including developing customizations in Service Now to meet project objectives and business needs
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices
• Learn about the existing process design and implementation of Service Catalog, Incident, Problem Change and Release Management workflows
• Monitor health, usage and overall compliance of Service Now and its applications
• Coordinate application and platform upgrades

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (). The EEOC "Know Your Rights" Poster is available here (https://(Use the "Apply for this Job" box below). Your Rights
6.).

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

• 3+ years of experience on Service Now tool (heavy platform administration and configuration experience)
• Demonstrated ability with Service Now incident, change, problem, request, CMDB and knowledge management applications
• Experience with JavaScript, XML, HTML and service integration using REST API
• Experience with source code control and software configuration management tools
• Experience developing in a team environment and deployment of changes on multi Service Now environments using update sets or source control
• Experience with agile development practices
• Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts
• Experience with MID servers, web services, email and other relevant technology to integrate tools with the Service Now platform
• Experience in Service Now Platform Security - users, groups and roles
• Knowledge of Service Now Update Sets and source control
• Bachelor's degree in Information Technology or Computer Science - Strong Preference:
  Service Now System Admin Certification
• ITIL Foundation knowledge
• Service Now implementation experience
• Working knowledge on other ITSM platforms (i.e. Cherwell)
• Knowledge of application deployment through CI/CD process
• Experience on integration with Power Platform