Associate Linux Support Engineer

Associate Linux Support Engineer

Join to apply for the Associate Linux Support Engineer role at Canonical
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Canonical is a leading provider of open source software and operating systems. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.

This is a globally remote role.

• Working from remote home office to provide technical support for employees via telephone, email and web.
• Acting as an internal customer advocate and keeping customers updated in a timely manner.
• Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
• Contributing new knowledge base articles and maintaining existing articles.
• Drafting and distributing technical notices for internal and external communication.
• Prioritising your work in order to accomplish the most important and urgent tasks first.
• Keeping on learning as our products and services grow and evolve.
• Understanding Ubuntu development process to set customer expectations correctly on timeline for a fix.
• Maintaining regular communication and information exchange with the rest of the team, locally and remotely.
• Identifying and suggesting any opportunities to provide a better service.
• Participating in a regular weekend working rotation.

• Exceptional academic track record from high school and university.
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors:
  Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
• Track record of going above-and-beyond expectations to achieve outstanding results.
• Experience with Linux troubleshooting (collecting logs and stack traces, fine‑tuning by editing configuration files).
• Knowledge or basic hands‑on experience on two or more of:
  • Linux server administration.
  • Programming fundamentals in any language (bash, Perl, Ruby, Java script, C or C++, Go).
  • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
  • Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.).
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job.
• Strong written and verbal English communication skills.
• Appreciative of diversity, polite and effective in a multi‑cultural, multi‑national organisation.
• Result‑oriented, with a personal drive to meet commitments.
• Ability to travel internationally twice a year, for company events up to two weeks long.

Noting that we require and will perform a background check for this role.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.