Senior Manager, Solutions Architecture, Data Security Pre-sales- Software; Remote

Senior Manager, Solutions Architecture, Data Security Pre-sales - Capital One Software (Remote)

Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud.

And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.

Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way.

Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.

We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Pre‑Sales Solutions Architect, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market.

• Trusted Advisor:
  We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.
• Customer Ambassador:
  We represent the voice of the customer and the customer needs in internal discussions and working groups.
• Demonstrate Value:
  We focus on identifying the best solutions that bring value to our customers.
• Thought Leadership:
  We use research and customer solutioning experiences to build and share thought leadership both internally and externally.
• Subject Matter Experts:
  We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.
• Pre‑Sales & Post‑Sales:
  We are focused on serving our customers predominantly in the Pre‑Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post‑Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.
• Solution Oriented:
  We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.
• Channel Partnership:
  We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.

• Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
• Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.
• Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.
• Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..
• Serves as a knowledge resource and escalation point for coworkers and customers.
• Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
• Leads cross‑functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.
• Leads high customer satisfaction…