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Community Manager Executive
Job Description & How to Apply Below
Overview
RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
Responsibilities- Manage daily community engagement and social customer support across assigned platforms
- Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
- Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
- Support always-on social activity and campaign launches with timely, real-time engagement
- Coordinate with internal social, content, and account teams to resolve customer issues
- Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
- Follow defined governance processes, approval workflows, and platform best practices
- Ensure consistent quality, accuracy, and responsiveness across all community interactions
- 1–3 years’ experience in community management, social media, or social customer support roles
- Experience supporting enterprise or high-volume accounts
- Strong understanding of major social platforms and customer engagement best practices
- Written communication skills (Arabic required; English essential)
- Comfortable managing customer-facing interactions in a structured, process-driven environment
- Organized, reliable, and able to work independently within defined SLAs and workflows
- Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
- Ability to adapt quickly to new tools and reporting workflows used by the agency or client
RAPP’s current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. We have the option to work from home two days per week.
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