Senior Customer Success Architect

About Git Hub

Git Hub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use Git Hub to collaborate, and more than 77,000 organisations have adopted Git Hub Copilot.

In this role you can work from Remote, India

Git Hub enables organizations to succeed by fostering collaboration for better software development. The Senior Customer Success Architect role focuses on building strong technical relationships, driving business growth, and aligning Git Hub solutions with customer digital transformation goals. This includes identifying customer needs, matching them to product features, and ensuring effective technology adoption. The role bridges technical and business objectives in collaboration with Git Hub Customer Success Managers and supports customer enablement through readiness resources, fostering successful implementation and adoption of Git Hub technologies.

• Align customer business requirements with product features to support their digital transformation goals, ensuring technology meets their specific needs.
• Leverage business insights, global best practices, and industry expertise to inform account strategy and growth opportunities. Collaborates with global teams to gather data, assess performance, and identify risks, providing actionable recommendations for customer success and adoption.

• Leverage IT, industry, and business insights to coach Git Hub teams on customer strategies and provide technical guidance for positioning Git Hub solutions.
• Advise technical and business stakeholders on embedding Dev Sec Ops  using Git Hub narratives.
• Simplify complex technical concepts for diverse audiences and inspire collaboration among customers, partners, and Git Hub teams to drive business transformation.
• Serve as the customer's advocate by relaying feedback and challenges to internal teams, escalating critical issues to ensure effective solutions and support for the customer.

• Use existing and new readiness resources to support enablement plans for customer technology adoption. Communicates the value of Git Hub solutions, aligning them with customer environments and providing tailored recommendations.

• Partner across Git Hub Revenue and Product teams (Customer Success Manager, Account Executives, Solutions Engineers, Product Managers, and Support Engineers) to define and execute account strategy.

• Engage in post-sales activities with large customers, aligning stakeholders to drive solution implementation and fostering strong relationships within the customer organization.

• 8+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
• OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
• OR master's degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
• OR doctorate in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
• Ability to travel up to 25% to serve business or client needs.
• 2+ Years experience of driving technical transformation in enterprise organizations, specializing in software development, Dev Ops, including CI/CD pipelines and open-source practices.
• Business level language proficiency in English.

• Experience in digital transformation using software modernization to drive customer business outcomes.
• Experience in business consulting, or customer-facing experience.
• Experience orchestrating technical, support, and/or partner teams.
• Skilled in articulating Dev Ops and Dev Sec Ops  value, with a deep understanding of industry…