Manager, Engineering

Description

At Liberty, you’ll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. This position follows a hybrid work model (2 days onsite) and is open to candidates located in Portsmouth, NH;
Boston, MA;
Plano, TX;
Indianapolis, IN;
Columbus, OH and Seattle.

US Retail Markets (USRM) Technology is searching for a passionate engineering leader to serve as an Engineering Manager for our Sales Experience software products in our Internal Agency Support portfolio. In USRM, we have one of the largest personal lines independent agencies in the US, Comparion Insurance Agency. Additionally, we sell other carrier products in our direct channel when our own products are not a good fit for Liberty Mutual or the customer.

Our internal agency meets the needs of our customers and generates commission revenue that helps to offset expenses for Liberty Mutual.

As part of the USRM Distribution Technology team, you’ll deliver capabilities that delight our agents and customers. In this position, you will lead a team of IT professionals to build and support a portfolio of agency capabilities and agent experiences. You will partner closely with aligned stakeholders to engineer solutions to win now and well into the future.

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

Responsible for hiring, managing, and deploying resources across team(s) to enable optimal alignment of staff to business priorities. Coaches and evaluates performance and quality of work delivered by team members. Creates motivating work environment for team(s) and ensures team is constantly learning and delivering quality code. Understands tools, architecture, security and scalability needs for assigned team(s); provides technical engineering guidance especially with less experienced team members.

Manages total cost of ownership, advocates for the removal of technical debt, assists and supports team effectiveness. Champions and effectively utilizes agile methodology and practices.

• Ensures application or portfolio of platforms are enhanced and maintained to meet business functional needs. In partnership with Product Owners, identifies key performance indicators to measure success of work product.
• Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product.
• Monitors team effectiveness and address issues affecting team productivity.
• Supports team members in addressing or escalating issues to make the overall team more efficient.
• Removes roadblocks and obstacles; manages interdependencies when needed.
• Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness.
• Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.
• Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments.
• Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members.
• Hires talent and actively engages in recruiting processes.
• Coordinates with vendors to ensure talent management, onboarding and transition are performed in a consistent manner.
• Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit…