Infrastructure Support Analyst

Scotiabank’s Network Services team is responsible for level 3 support and project deployments, to support the digital transformation of the Bank’s global network. We are responsible for supporting and deploying new technologies, following best practices, and consulting and coordinating with the Bank’s many technology teams with the aim of providing a highly resilient network as the underlying core of the Bank’s technology infrastructure.

As part of the larger Global Network Services team, there is involvement in end-to-end network connectivity and solutioning for data centre network services, campus and remote office integrations as well as perimeter security network technologies.

Scotiabank’s Network Services team is responsible for level 3 support and project deployments, to support the digital transformation of the Bank’s global network. We are responsible for supporting and deploying new technologies, following best practices, and consulting and coordinating with the Bank’s many technology teams with the aim of providing a highly resilient network as the underlying core of the Bank’s technology infrastructure.

As part of the larger Global Network Services team, there is involvement in end-to-end network connectivity and solutioning for data centre network services, campus and remote office integrations as well as perimeter security network technologies.

Is this role right for you?

• You are eager to work with leading edge technologies to incorporate complex network solutions, as well as work with other technology teams to contribute to an overall solution.
• You thrive on being hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
• You want to be challenged with complex problem solving in time sensitive situations to reduce system downtime and customer impact.
• You understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• You are highly interested in software-defined Data Centre technologies like Cisco ACI and VMWare NSX and want to help drive the road-map and adoption within a large-scale enterprise network.
• You are interested in getting in on the Cloud floor as the team gets more hands on with the network in the Public Cloud, including environments like Google Cloud Platform (GCP), Microsoft Azure and IBM Soft Layer.

Do you have the skills that will enable you to succeed in this role?

• You have 3+ years of hands-on technical working experience in supporting, deploying and interconnecting various network technologies at an enterprise scale.
• You have 3+ years of hands-on technical working experience with various Cisco, Fortinet, F5, Infoblox technologies at an enterprise level capacity:
• Cisco Routing and Switching (Arista nice to have)
• Nexus N9K/N7K/N5K/N2K Solutions
• Cisco ISR and ASR Routers
• Catalyst N9K
• Cisco Security/VPN
• ASA/FTD Firewalls
• Cisco FMC
• Forti Gate Firewalls
• Forti Manager/Collector/Analyzer
• F5 LTM/GTM
• Infoblox DNS/DHCP and IPAM
• You have hands on technical working experience with Cisco ACI, VMWare NSX or similar software defined technologies.
• You have experience with deploying and supporting Zero Trust platform like Zscaler or similar technologies
• You have experience of hands-on technical working experience with various Public Cloud (Azure & GCP preferred) environments, in a network related capacity.
• You have experience of hands-on technical working experience with Wired and Wireless 802.1x Network Authentication using Cisco ISE.
• You possess superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
• You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
• You possess a strong core foundation experience in fundamental network technologies and protocols.
• Post-secondary education in Computer Science, Networking…