Bilingual Technical Support Agent; French & English

Our client, a leading financial services organization, is seeking a Bilingual Technical Support Agent (French & English) – Toronto to join their team. As a Bilingual Technical Support Agent (French & English) – Toronto, you will be part of the Customer Support Department supporting client service delivery channels.

Job Title: Bilingual Technical Support Agent (French & English) – Toronto

Location: Toronto, ON

Pay Range: 29$/hr

Shift: Evening shifts begin after 2pm, Overnight shifts begin after 8pm. Shifts between 7 and 8PM - rotational on a monthly basis. Monday to Friday, 37.50 hours per week.

What's the Job?

• Provide after-sales service and technical support for client product and service delivery channels.
• Understand client needs, execute requests, and recommend effective solutions.
• Develop and empower team members to deliver a positive client experience.
• Identify and analyze recurring irregularities and develop supporting documentation and procedures.
• Deliver tutorials to clients on features and functions of client-facing tools and services.

What's Needed?

• Excellent communication skills in both French and English.
• Willingness to learn and adapt quickly.
• Strong customer service orientation and multitasking abilities.
• Ability to work in a hybrid environment with on-site training and remote work.
• Background in applications is useful but not required.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Gain valuable experience in technical support and customer service.
• Work with a diverse and inclusive team.
• Potential for extension or conversion after the initial assignment.
• Competitive pay rate aligned with your bilingual skills.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.