Analyst, IT​/Tech, IT Support

Overview

Posting End Date February 02, 2026
Employee Type Regular-Full time
Union/Non This is a non-union position

Are you ready to join a dynamic and forward-thinking team in the heart of Salt Lake City, UT? At Enbridge, we are committed to excellence and innovation in the payment support sector. As an Analyst Payment Support
, you will play a crucial role in ensuring our payment processes are efficient, accurate, and compliant across all three US utilities. This is an outstanding opportunity to be part of a world-class organization that values collaboration and ambitious goals! Join Enbridge and become part of a team that is passionate about achieving world-class results. If you are driven, diligent, and ready to take on new challenges, we want to hear from you.

Apply today and help us successfully implement outstanding payment support solutions!

• Develop and maintain reporting dashboards to track payment transactions, performance indicators, and adherence.
• Build and document workflows for payment processes, ensuring efficiency and accuracy.
• Work together with internal groups and the new vendor to ensure system functionality matches business requirements.
• Carry out data analysis to uncover patterns, deviations, and possibilities for improving processes.
• Support testing and validation of new payment workflows during implementation.
• Provide training and documentation for collaborators on new processes and reporting tools.
• Ensure adherence to security and compliance standards in all payment-related activities.
• Troubleshoot issues and assist with exceptions as backup.
• Support two CIS systems and handle related tasks.
• Be available for some travel as needed.

• Associate's degree in a financial area with 2-4 years of experience in payment support or a related field; OR An equivalent combination of education, certification, work experience will be considered.
• Established experience in building and managing reporting dashboards.
• Proven expertise in crafting and detailing payment process workflows.
• Strong analytical capability to detect patterns and possibilities for growth.
• Strong ability to collaborate with internal teams and external vendors.
• Experience in testing and validating new workflows.
• Outstanding attention to detail and dedication to compliance standards.
• Capable of providing training and clear documentation for collaborators.
• Proficient in troubleshooting and handling exceptions.
• Willingness to travel as required.

• Primarily office-based with occasional travel as necessary.

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s Flex Work (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options.

#joinourteam

Physical Requirements Include But Are Not Limited To
Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces.

Mental Requirements (Both Field & Office) include but are not limited to: ability to understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Dominion Pay Grade: N37

For Internal Use Only: The Enbridge title for this position is Analyst Payment…