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Technical Support IT Support HelpDesk/Support

Senior Service Desk Analyst - Remote & Mentoring

Remote / Online - Candidates ideally in
Nashville, Davidson County, Tennessee, 37247, USA
Listing for: CAI
Full Time, Remote/Work from Home position
Listed on 2026-01-27
Job specializations:
  • IT/Tech
    Technical Support, IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 46000 - 48000 USD Yearly USD 46000.00 48000.00 YEAR
Job Description & How to Apply Below
A global technology services firm is seeking a Senior Service Desk Analyst to provide Level 1 technical support remotely. The ideal candidate will have 3-5 years' experience in technical support, strong troubleshooting skills, and excellent customer service abilities. Responsibilities include mentoring junior members, assisting with IT infrastructure, and managing customer interactions. Preferred candidates will have experience with virtualization technologies. This full-time position offers a salary range of $46,000 - $48,000 and includes various benefits.
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Position Requirements
10+ Years work experience
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