Customer Success Executive - Global Accounts

Overview

Employer Industry: Legal and Business Information Services

Why consider this job opportunity:

• Salary up to $197,600
• Flexibility to work remotely and manage personal responsibilities with supportive workplace policies
• Opportunities for career development and growth through continuous learning initiatives
• Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
• Award-winning culture focused on inclusion, work-life balance, and social impact
• Chance to make a real-world impact by supporting justice, truth, and transparency

• Partner with customers to define their business outcomes and deliver educational activities throughout the customer lifecycle
• Develop and share best practices for customer engagement, commercial growth strategies, and collaboration with internal teams
• Track customer health and escalate critical concerns while monitoring usage data and growth opportunities
• Collaborate with the commercial team to assess and improve the value of deployed offerings
• Lead business plan presentations for your assigned accounts to maximize retention and growth

• Bachelor’s degree required; master’s degree or equivalent preferred
• Minimum of 5 years of professional experience, with at least 3 years in client management within a B2B SaaS environment
• Strong operational discipline, including experience with forecasting and system hygiene
• Proficiency in Gainsight and Salesforce
• Excellent communication skills with the ability to manage customer journeys and resolve conflicts

• Experience working with cloud software solutions and cloud delivery models
• Demonstrated business acumen and problem-solving skills

#Legal Services #Customer Success #Remote Work #Career Growth #Comprehensive Benefits

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