User Experience Designer

At Cocentric, we’re scaling Connect – our SaaS platform built to simplify workforce access, provisioning, and digital identity. From automated onboarding to secure SSO and real‑time data integrations, Connect is helping frontline organisations empower their people at scale.

We’re looking for a UX Designer to shape the end‑to‑end experience of the Connect platform. You’ll work with product, engineering, customer insight and architecture – designing intuitive workflows that make complex identity and access processes feel simple for frontline teams.

This is a hands‑on, high‑impact design role for someone who thrives in fast‑moving product environments, loves solving real user problems, and is motivated by building a platform used by thousands of employees across a variety of industries.

• User experience and user interface design for key areas of the Connect platform – from user flows and interaction design to prototyping and usability testing.
• Translate complex provisioning, identity and workforce access requirements into simple, intuitive experiences.
• Produce user flows, wireframes, prototypes, and high‑fidelity UI that communicate solutions clearly.
• Work with product lead, clients and wider business stakeholders to shape requirements, define problems, and explore the best experience‑led solutions.

• Partner with software engineers, QA and architects to ensure designs are technically feasible, scalable, and implemented with quality.
• Contribute to the evolution of the Connect design system and ensure consistency across the platform.
• Work closely with customer success and consulting teams to understand real‑world usage and pain points.

• Conduct user interviews, usability tests, and feedback sessions with frontline workers, managers and system admins.
• Turn insights into actionable improvements and validate concepts through iterative testing.
• Advocate for the user and ensure human‑centred design is embedded throughout the product development cycle.

• Prepare design specifications, documentation and assets for engineering handoff.
• Ensure accessibility, clarity and simplicity are built into every part of the product.
• Support continuous iteration of features based on usage data, research and feedback.

• Support the consulting team with UX and UI design for custom development projects.
• Contribute to the design of tailored solutions such as intranets, operational solutions, workflow modules, and partner‑specific extensions.
• Work collaboratively with consultants, engineers and team leads to understand client needs and translate them into intuitive designs.
• Produce user journeys, wireframes and prototypes for bespoke implementations while ensuring they align with Cocentric’s design standards.
• Support design reviews, provide assets for build, and ensure a smooth handover into development during custom project delivery.

• Proven experience designing digital products, ideally in SaaS, B2B or complex workflow environments.
• Strong skills in UX design, interaction design and prototyping (Figma preferred).
• Ability to simplify complexity – turning technical requirements into intuitive, user‑centric experiences.
• Experience working end‑to‑end: from discovery and research through to detailed UI and design QA.
• Clear communication skills and confidence collaborating with engineers, product managers and technical stakeholders.
• A portfolio showcasing structured thinking, strong user flows, and high‑quality design execution.
• Bonus: experience designing for identity/access management, HR tech, workflow automation, or internal tools.

• Work at the forefront of digital transformation for the front line workforce.
• Join a company where people and purpose come first – our mission is to unite and connect the workplace.
• Be part of a collaborative, high‑growth team backed by recent investment.
• Hybrid working model with a base in our London office and flexibility to work from home.
• Opportunities for progression as the Connect product and team continue to expand globally.
• 29 days annual leave, including a day off for your birthday, plus bank holidays.
• Our office closes over Christmas
• Generous private medical care and additional perks with Vitality
• Cocentric recognise that your family is important and being able to spend quality time with your family as it grows is a wonderful experience. This is why we offer enhanced Maternity, Paternity, Adoption and Parental leave.