Deskside Support Technician

As a general disclaimer, I do not work with c2c or outside firms, and this role will require either US Citizenship or Green Card holding for consideration. We are not looking for candidates to relocate at this time, either.

SNI Technology’s client located in Woodland Park, CO is seeking to hire a talented IT Deskside Support Technician for an exciting, full-time, 4-6month contract position (with the high likelihood of converting to permanent employment). Please note this is a fully onsite position and work from home/remote work options will not be provided.

The IT Deskside Support Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. This position is responsible for general ticket management and help-desk duties, including answering phone calls, emails and providing deskside Tier II level technical support. This person must also be able to effectively manage and complete tasks independently.

• Monitor and respond effectively to support requests received through the IT helpdesk system.
• Troubleshoot Tier I/Tier II computer hardware and software problems for end users.
• Research and recommend purchases of computers, printers, peripherals and software.
• Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems.
• Image and migrate computers.
• Document processes for training purposes.
• Assist with some Network/Server level projects/tasks as needed.
• Use remote software to resolve problems that can be fixed through a remote session
• Other tasks as needed.

• Knowledge of PC hardware, including monitors, printers, scanners and other peripherals.
• Excellent communication skills including verbal, written, and listening skills.
• Ability to handle a wide variety of duties with minimal supervision.
• Willingness and ability to lift and/or move equipment/boxes up to 50lbs.

• 3+ years of overall experience in an IT Help Desk Support role, including a minimum of 1 year of experience providing Tier II level support.
• Must have Windows 10/11 support experience.
• Must have Office 365 support experience.

Any experience in the following is a plus to have but not required.

• A+/Network+/Microsoft/Apple Certifications.
• Experience with Microsoft SharePoint 2010.
• Experience with Mac OSX and iOS support.
• Experience with NEC VOIP Phone System.

The compensation for this position is in the range of $26 to $30 per hour during the 4-month contract duration of the assignment. Please note your actual pay rate will be determined based upon your skills, knowledge, and abilities, including work experience – please talk with your recruiter to learn more.