Implementation Project Manager - Mobility

About the Role

Implementation Project Manager - Mobility

Grade Level (for internal use): 09

S&P Global Mobility has announced the intent to separate Mobility into a standalone public company. For more information, visit

As an Implementation Project Manager, you will be responsible for all operational aspects of guiding new customers through an implementation lifecycle onto our technology platform. You will conduct analyses and assess the team’s practices to ensure efficiency, with a focus on improving implementation procedures and tooling. You will work with internal and external stakeholders and proactively communicate action plans, status, next steps, and proposed solutions.

In order to succeed in this role, you will need to be able to:

• Become an influential leader within the Onboarding team, assisting management with ticket escalation, process improvements, and liaison across the Product organization

• Assist management with mentorship of new team members

• Consolidate, improve and/or modify Onboarding Playbook Documentation

• Own and manage all facets of the Onboarding process for new customers, when applicable

• Query and extract data using common computer languages

• Communicate status updates and next steps by phone and email to internal stakeholders and customers

• Obtain customer data, ingest it into our systems, and test the quality and expected functionality

• Manage multiple ongoing projects and client-facing communication

• Own and resolve relevant support tickets quickly, explain the breakdown, and suggest process improvements for recurring cases

• Serve as the initial point of escalation of support tickets when applicable

• Collaborate with other teams to meet or exceed communicated Service Level Agreements

• Communicate with clarity about work you are leading and consider others’ priorities

• Apply critical thinking and provide solutions to issues with a comprehensive view

• Use judgement to identify and resolve day-to-day problems

• Recognize setbacks and risks to goals/metrics and escalate as required

• Become a subject matter expert in dealership management systems and data extraction topics

• Prioritize and manage concurrent work streams with minimal supervision

• Analyze the team’s current processes and suggest/implement process improvements

• Assist in building reports in Salesforce for the appropriate business need (when applicable)

• 2+ years of relevant professional experience in a fast-moving company or in the auto industry

• Experience leading a team and/or an entire process

• Strong project management skills with accountability for meeting defined deadlines; ability to manage multiple projects concurrently

• Strong interpersonal and communication skills with the ability to lead complex discussions across departments

• Comfortable with technology and has a strong understanding of process-based tools

• Proficient user of Microsoft Office 365

• Intermediate SQL/Google Big Query knowledge

• Power BI knowledge/experience a plus

• experience

• Project Management experience a plus

• A natural leader and team player

• Collaborative and solutions oriented

• A clear and succinct verbal and written communicator

• Enjoys process and mastery of technical detail

• Proactive and assumes an ownership mindset

Right to work requirements: This role is limited to candidates with indefinite right to work in the USA or Canada.

Compensation/Benefits Information (US Applicants Only):

• S&P Global states that the anticipated base salary range for this position is $53,084 to $109,089. Final base salary will be based on geographical location, experience, and qualifications.

• Eligible for an annual incentive plan.

• Eligible for additional S&P Global benefits. For more information on benefits, visit the benefits site:

Who we are:

automotive

Mastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry. We empower dealers to close more deals by predicting future buyers and marketing to them. Our headquarters are in New York City. For more information, visit

What we do:

Through our platform, we help dealerships generate success in loyalty, service, and conquest portfolios through predictive analytics, proactive marketing, and dedicated services.

Our mission is Advancing Essential Intelligence. Our people are 35,000+ strong worldwide, driven by curiosity and a shared belief in using essential intelligence to create a more prosperous future. We value integrity, discovery, and partnership.

Benefits include health and wellness, flexible downtime, continuous learning, retirement planning and education programs, family-friendly perks, and other perks. For country-specific details, visit

We are committed to fairness, transparency, and merit in hiring, valuing diverse perspectives and collaboration.

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